Specialist 2, Nutr. Serv. Customer Care

Specialist 2 – Nutrition Services Customer Care - Description
Job Description
Specialist 2 plays a key role in providing specialized expertise and support in multiple areas within the Nutrition Services department. This position requires in-depth knowledge, technical skills, and the ability to analyze and solve complex problems. The Specialist 2 collaborates with cross-functional teams to drive project initiatives and processes, contributing to the overall success of the organization.
Provide subject matter expertise and support in multiple areas of Customer Service, offering guidance and recommendations toteam members and stakeholders in the Nutrition Services Department
Conduct in-depth research, analysis, and evaluation of data, trends, and industry best practices to supportdecision-making processes.
Supporttheimplementationofstrategies,programs,andinitiativestoaddressspecific organizationalneeds
andobjectives
Collaborate with cross-functional teams to design and deliver training solutions in the various assigned area
Support the development and implementation of policies, procedures, and guidelines in alignment with regulatory requirements and industry standards
Analyze complex problems, identify root causes, and propose innovative solutions to improve operationalefficiency and effectiveness.
Participate in the development and monitoring of key performance indicators (KPIs) to measure and evaluate the success of initiatives.
Collaboratewithstakeholderstoidentifyopportunitiesforprocessimprovementandfacilitatethe implementationofchanges.
Assist in the management and execution of projects, ensuring adherence to timelines, budgets, and qualitystandards.
Provide expertise in using relevant software applications, tools, and systems to optimize data analysis, reporting, and tracking.
Prepare and present reports, presentations, and recommendations to senior management and other stakeholders.
Stayuptodatewithemergingtrends,technologies,andadvancementsintheassignedareaofexpertise
Actasaresource personandprovide trainingandguidance tojuniorteammembersasneeded.
Foster positive relationships with internal and external stakeholders, maintaining effective communication and collaboration
Continuously seek opportunities for professional development and growth in the assigned area of specialization.
Performotherdutiesandresponsibilitiesasassigned.
EDUCATION
Bachelor'sdegree preferredadditionalcertifications orrelevant training is a plus
WORK EXPERIENCE
Minimumof3years ofexperienceinarelatedroleorfield, withaproven trackrecordofsuccessfulproject delivery.
TYPE OF SKILL AND/OR REQUIRED LICENSING/CERTIFICATION
Software
Oracle HR / Payroll / Maintenance / Accounts Payable Modules
SAP
Primero Ordering System
Microsoft Office
Time Clock Plus
Certifications/Licensure
SNA or TASN preferred