Senior People and Culture Coordinator

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nestled in the vibrant Marunouchi district, just minutes from Tokyo Station and Ginza, the newly renovated Four Seasons Hotel Tokyo at Marunouchi offers a rare sense of intimacy. With only 57 rooms and suites, the hotel welcomes guests into a tranquil sanctuary in the heart of Japan’s iconic capital. Reimagined as a contemporary manor, it combines elegant design with the warmth of home, offering an elevated expression of residential living. Highly personalised service, bespoke experiences and tailored itineraries unlock Tokyo’s endless possibilities for exploration, while memorable dining awaits at SÉZANNE, the award-winning French restaurant, and Maison Marunouchi, the hotel’s all-day bistro.

About the role

To provide support and administrativeexpertiseto the PeopleandCulture Department and respond to employee enquiries in an efficient,courteousand professional manner to achievemaximumemployee, applicant or vendor satisfaction whilecomplying withall Four Seasons Hotels & Resorts’ policies and procedures.

What you will do

People Functions
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Maintain a harmonious and professional relationship with co-workers,supervisorsand all departments.
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Comply withand enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct asset forth inEmPact.
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Builds andmaintainsexcellent relationships with all vendors.
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Assistsmanagement and line employees with any concerns or questions.
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Assistin other areas of the department as needed.
Product Functions

• Perform daily administrative duties such as filing, copying, faxing, emails and answering all telephone enquiries according to the Four Seasons Hotels & Resorts standards.
• Assist the People and Culture Manager with the recruitment process including responding to applications and resumes, checkingreferencesand processing new hire paperwork for all employees.
• Maintain and update all employee records into the Workday.
• Maintain confidential information in the department including conversations, personalinformationand medical files of all employees.
• Administers and update employee medical and benefits plan for all new hires,transfersor promotions.
• Organizing annualevent, such as Health Check-up, Influenza Flu Shot, etc.
• Providesassistancerelating to employee relations such as direct line committee organization, employee communication, bulletin boards, employee of the month program, employee picnics, parties and townhall meetings.
• Effectively communicates with employeesregardingall People and Culture related and Hotel information through a variety of different methods including bulletin boards, employeehandoutsand mailings.
• Ensure thetimelyreceipt from thePeople & Cultureinternal mailbox and post all outgoing Human Resources mail.
• Ensure that all employee areas includingcafeteriaand lockerroomare clean and wellmaintained.
• Ensures that all service awards are tracked,preparedand presentedin a timely manner.
• Perform anyadditionalduties asassigned by the People and Culture Manager.

What you bring
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Excellent written and verbal communication skills to prepare and deliver reports
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Applyan ethical approach to the outcome of situations
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Plan andmonitorduties to ensure effective and efficient use of all available resourcesin order tomake the greatest impact on the Hotel’s/Resort’s objectives
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Strong interpersonal and relationship-building skills to work with peers,superiorsand clients.
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Demonstrate the ability to multi-task
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Work in a safe,prudentand organized manner.
What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• 50％F&B outlet discount for other Four Seasons Hotel in Japan.
• Complimentary Employee Meals
• Social insurance
• Define contribution benefit
• Yearly health checks up

Schedule & Hours:

• 40 working hours per week.
• 10 days off every month except February　（9 days）
• Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese business communication.