Test Center Manager (Nairobi, Kenya)

Test Center Manager (Nairobi, Kenya)
Pearson VUE is seeking a Test Center Manager to lead daily operations at a secure, customer-focused testing center. You’ll ensure candidates receive a professional testing experience while maintaining strict examination, security, and operational standards.
What you’ll do

• Lead, recruit, train, schedule, coach, and support test center staff.
• Maintain a secure testing environment and protect confidential candidate and exam information.
• Deliver high-quality customer service and resolve candidate questions or concerns.
• Oversee daily center operations, including test preparation, records, supplies, audits, payroll/timecard review, and facility upkeep.
• Communicate operational issues and updates with management, staff, vendors, and building contacts.
• Coordinate with technical support and assist with basic hardware and software troubleshooting.
• Ensure the center follows Pearson VUE policies, procedures, quality standards, and security best practices.

What you’ll bring

• Customer service experience; experience in a testing environment is preferred.
• Previous leadership, supervisory, coaching, or training experience is preferred.
• Strong communication, organization, scheduling, problem-solving, and attention-to-detail skills.
• Proficiency with Microsoft Office, Windows, and standard office equipment.
• Sound judgment, integrity, and the ability to work independently in a fast-paced environment.
• A bachelor’s degree or equivalent business experience is preferred.

Additional requirements

• Complete required Test Administrator certification and annual recertification, along with required company training.
• Work flexible hours and occasional additional shifts as needed.
• Be able to work in a quiet testing environment, sit for extended periods, escort candidates, and lift up to 20 lbs.

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Travel to other test centers may be required
This is a full-time role of 40 hours per week, with flexibility to work Monday through Sunday if site opening hours expand. As with all PPC staff, the same flexibility expected when recruiting for a TA role applies, and weekly schedules may vary depending on client requirements.
Currently, the site operates Monday to Friday, with a latest finish of 18:00. However, hours may vary from day to day and week to week. As the role is responsible for scheduling, they will need to allocate their own hours fairly and reasonably alongside the wider team, ensuring both their 40-hour commitment and the TAs' contracted hours are met while meeting operational needs.