Portuguese-speaking Client Advisor in Porto (EU Portuguese)

Workster is partnering with a leading international customer experience provider to recruit Portuguese-speaking Client Advisors in Porto, Portugal, supporting customers of a major global brand.
This role is ideal for a customer-focused professional who enjoys building positive relationships, providing expert assistance, and resolving enquiries efficiently. You will communicate with customers in European Portuguese, deliver accurate information, and ensure a consistently high-quality client experience in an international environment.
Your Role
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Handle inbound customer enquiries by phone, email, chat, or other supported channels
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Assist customers with product, service, account, and order-related enquiries
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Provide accurate information and clear guidance in European Portuguese
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Identify customer needs and recommend appropriate solutions
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Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
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Deliver professional, friendly, and empathetic customer service during every interaction
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Accurately document customer interactions and maintain up-to-date case information
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Follow established processes, procedures, and quality standards
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Escalate complex issues to the appropriate internal teams when required
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Maintain a consistently positive client experience and represent the brand professionally
Your Qualifications
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Native or fluent European Portuguese
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Good command of English, both written and spoken
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Strong verbal and written communication skills
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Customer-focused mindset with a professional and helpful approach
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Strong problem-solving and active listening skills
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Good computer skills and confidence working with multiple systems simultaneously
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Ability to work independently and as part of an international team
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Previous experience in customer service, client support, contact centre, BPO, hospitality, or a similar environment is an advantage
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Previous experience with CRM, ticketing, or customer support systems is an advantage
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High attention to detail and ability to follow procedures accurately
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Based in or willing to relocate to Porto, Portugal
The Offer
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Competitive salary package
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Performance-based bonus or additional benefits, depending on the project
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Comprehensive onboarding and role-specific training
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Ongoing coaching, support, and professional development
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Opportunity to develop customer service, communication, and problem-solving skills
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Relocation support for eligible candidates moving to Porto
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International and multicultural working environment
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Modern working environment in Porto
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Stable employment with career development opportunities
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Opportunity to build a career with a leading global customer experience organisation