Telecaller- Bangalore at Flix — Bangalore, India

About The Role

&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;At Flix, we offer a dynamic, tech‑driven environment with competitive pay and strong growth opportunities. As we expand in South India—one of the world’s fastest‑growing bus markets—we’re hiring motivated Customer Support Agent on a fixed‑term (12‑month renewable) contract.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 24pt;&quot;&gt;&lt;strong&gt;Key Highlights&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt;Location:&lt;/strong&gt; Madiwala Lounge, Bangalore&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt;Contract:&lt;/strong&gt; 12‑month renewable contract, target‑driven role&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt;Shifts:&lt;/strong&gt; Non‑traditional hours (we operate 24/7)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt;Compensation: &lt;/strong&gt;Fixed compensation + Performance based Incentives&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 24pt;&quot;&gt;&lt;strong&gt;About the Role&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt;Customer Outreach:&lt;/strong&gt; Make outbound calls to recent passengers to request and encourage feedback ratings.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt;Inbound Support:&lt;/strong&gt; Handle customer calls related to service queries, technical issues, and simple upsell opportunities.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt;Rating Optimization:&lt;/strong&gt; Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt;Reporting:&lt;/strong&gt; Meet daily call‑volume and conversion targets; submit concise daily and weekly performance reports.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt;Collaboration:&lt;/strong&gt; Work hand‑in‑glove with the ground‑ops team to escalate and resolve any on‑trip issues.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt;Documentation:&lt;/strong&gt; Maintain accurate call logs and update customer interaction records in our CRM.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 24pt;&quot;&gt;&lt;strong&gt;About You&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt;Experience:&lt;/strong&gt; 1–3 year in tele‑calling, customer support, or backend operations.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt;Languages:&lt;/strong&gt; Fluent in English and Tamil/Telugu/Kannada.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt;Skills:&lt;/strong&gt;&lt;/span&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Strong verbal communication and persuasion skills&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Ability to multitask and adapt quickly in a fast‑paced setting&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Comfort working rotating or non‑traditional shifts&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;strong&gt;Mindset:&lt;/strong&gt; Target‑oriented, with a positive attitude toward feedback and continuous improvement.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 24pt;&quot;&gt;&lt;strong&gt;What We Offer&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Join a young, energetic team that’s reshaping how India travels by bus&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Hands‑on experience in a high‑visibility, metrics‑driven role&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Opportunity to learn Flix’s tech platform and customer‑centric processes&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 18pt;&quot;&gt;&lt;strong&gt;Why Join Flix&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;iframe src=&quot;https://www.youtube.com/embed/YlHz7TiiRAw?si=028jZzZevBRzLuUI&quot; width=&quot;560&quot; height=&quot;314&quot;&gt;&lt;/iframe&gt;&lt;/span&gt;&lt;/p&gt;