Customer Experience Coordinator

• Provide individual support to customers across all products that we sell.
• Responsible for accurately creating and supporting customers and the team in a timely manner in CargoWise to ensure accurate information flows through all the processes.
• Communicate and follow up effectively with Sales, and the other teams as required.
• Build and maintain effective customer relationships
• Identify potential improvement opportunities that arise. Where required, prepare reports that demonstrate the potential costs, risks and benefits of these opportunities.
• Act as a role model championing Way of Work
• Challenges status quo and recommends alternative solutions
• Perform other duties as assigned

Education

• Diploma in Business Customs or equivalent

Experience

• Experience in shipping ERP required (CargoWise is advantageous)
• Minimum of 2 years’ experience within similar role in shipping
• Maintain customer relationships and customer services qualities

Skills

• Demonstrated analytical and quantitative skills
• Intermediate user of MS with expertise in PowerPoint
• Advanced organizational skills and the ability to multitask priorities
• Self-motivated and driven, with ability to work with minimal direction in a fast-paced environment
• Excellent communication and interpersonal skills
• Results driven and customer orientated
• Strong attention to detail and accuracy
• Adaptable and pro-active team player
• Competitive benefits package (salary plus bonus).
• Opportunity for development and internal mobility.
• Wonderful Giving - allowing you to donate company money to a cause of your choice.
• Project Wonderful - Staff spend a day in the community helping with various projects.
• Company focused on wellness and health

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