Customer Support Specialist (Saas)

About Signaturit Group, a Namirial Company
Signaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing.
As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet).
Following the integration of Signaturit into the Namirial Group in 2025, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia —the group combines global reach with local proximity to offer direct service to businesses and public administrations.
What you will do at Signaturit, A Namirial Company 🚀
Reporting directly to the Customer Support Manager and working within an innovation-driven team, you will be responsible for:

• Managing customer requests
• Ensuring compliance with the service level agreements (SLAs) defined in our customer contracts
• Monitoring platform activity
• Analyzing error/warning logs generated by the platform
• Analyzing and reporting on support activity: you will analyze incidents and propose sustainable solutions
• Improving the service Ensuring the quality of responses provided to customers, maximizing positive feedback in satisfaction surveys
• Documentation: contributing to the creation of online help articles, procedures, and operating methods

What we believe should contribute to your success in this context 🎯
-
Bachelor's degree in Computer Science - 3 years experience in a similar position.
Technical skills:
-
Proficiency with ticketing tools: Zendesk (macros, views, automations, reporting) and Jira.
-
Ability to analyze logs and diagnose incidents.
-
Windows and Office 365 environments.
-
HTML, SQL, and REST APIs (a plus): reading data, running diagnostic queries, formatting articles, and making API requests.
Soft Skills:
-
Strong sense of service and customer empathy.
-
Excellent organization and rigor
-
Analytical and synthesis skills.
-
Effective collaboration with product, dev, and CSM teams.
-
Teaching ability and clear writing.
-
Strong organizational skills, excellent interpersonal skills, and a collaborative spirit
-
Language: French and English are required; Spanish is a plus
Interview process (indicative, may require additional stages if required)
-
HR Discovery Call (30 min)
-
1st interview with our business (direct report)
-
Business case
-
2nd interview with our business & business case feedback
-
Reference check
Why Join Us 🤝
-
👩🏽‍💻 Flexible hybrid work set up
-
⏰ Flexible working hours and A framework status with RTT
-
🏥 Health Insurance 100% covered
-
🍽️ Meal Vouchers (Ticket restaurants)
-
💂🏼‍♀️ Tailor-made onboarding and skills development program
-
📚 Access to specialized technical training platforms
-
🎂 Regular events to maintain a good atmosphere
-
✍🏻 Permanent role
-
💰 Annual base salary €35/38K€, depending on experience level.
Join Our Vision 🚀
Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.
For more information, explore our website and discover how you can contribute to our mission.

• The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.