Casino Host - Grant Casino

Pay Rate: 8 | Full-Time | Sunday, Monday, Thursday 2p-10:30p. Friday & Saturday 4p-12:30a
Weekly earned wage access is an option for this position.
Job Purpose or Objective(s): The Casino Host will manage all aspects of a customer journey while on property, simultaneously coordinating with Executive Casino Hosts on pre- and post-trip planning. You will report to Player Development Shift Manager, and the Director of Player Development.
Primary Tasks:

• You will provide guest service including greeting guests in the casino, participating in social events/special promotions and making transportation and accommodation arrangements observing the players' needs.
• Manage database of mid-level players to build loyalty and produce repeat business while identifying new players on the casino who meet the hosting criteria.
• Resolve service failures; take immediate action to resolve service gaps and cement player loyalty by using comp authority or making exceptions.
• Resolve difficult situations with guests.
• You will evaluate a players current and potential worth according to the parameters of the comp guidelines to build loyalty and maximize return on investment.
• Manage hotel fill quota, Rev Par goals and coordination with Executive Host Team, and other employees.
• You will enforce compliance of all applicable rules, regulations, laws and policies.
• Identify methods to increase efficiencies and improve products or services.
• Perform other tasks as assigned.

Job Requirements:

• Knowledge of standard computer applications.
• Demonstrated knowledge of casino marketing, and regular high-limit customers and their betting habits to make knowledgeable decisions regarding comps.
• Must have decision-making and become knowledgeable of the hotel and casino, including all events, attractions and restaurants
• Overall knowledge of casino operations.
• Two (2) years prior customer service-related experience
• You will provide guest service including greeting guests in the casino, participating in social events/special promotions and making transportation and accommodation arrangements observing the players' needs.
• Manage database of mid-level players to build loyalty and produce repeat business while identifying new players on the casino who meet the hosting criteria.
• Resolve service failures; take immediate action to resolve service gaps and cement player loyalty by using comp authority or making exceptions.
• Resolve difficult situations with guests.
• You will evaluate a players current and potential worth according to the parameters of the comp guidelines to build loyalty and maximize return on investment.
• Manage hotel fill quota, Rev Par goals and coordination with Executive Host Team, and other employees.
• You will enforce compliance of all applicable rules, regulations, laws and policies.
• Identify methods to increase efficiencies and improve products or services.
• Perform other tasks as assigned.
• Knowledge of standard computer applications.
• Demonstrated knowledge of casino marketing, and regular high-limit customers and their betting habits to make knowledgeable decisions regarding comps.
• Must have decision-making and become knowledgeable of the hotel and casino, including all events, attractions and restaurants
• Overall knowledge of casino operations.
• Two (2) years prior customer service-related experience