Student Worker - Campus Experience Insider

Job Title: Student Worker - Campus Experience Insider
Job Classification: Business Operations, Student
Department: Campus Services
Hiring Manager: Corey Bente
Contact: Up to 10 hours/week
Work Schedule: Up to 10 hours/week
Desired Length of Employment: Fall 2026 & Spring 2027
Pay Rate: $12
Eligibility: Baylor Freshman Students with Dining Plan
Key Components:

• Conduct secret-shopper evaluations of Dining and other Campus Services areas.
• Evaluate customer service, cleanliness, food quality, wait times, signage, atmosphere, and overall experience.
• Provide honest, constructive feedback, and recommendations.
• Recognize employees and experiences that provide exceptional service.
• Participate in student surveys, focus groups, advisory meetings, and special projects.
• Help identify opportunities to improve the student experience across Dining, Retail, Mail, Copy/Print, Catering, and other Campus Services areas.
• Complete brief reports and evaluations following assignments.

Job Description:

• Current Baylor freshman with a dining plan.
• Positive, curious, and observant.
• Comfortable sharing ideas and providing feedback.
• Strong communication and interpersonal skills.
• Reliable and able to work independently.
• Interested in making the Baylor student experience better.

The Goal:
We don't just want to know what students think. We want to experience Campus Services through their eyes.
Employer: Baylor University
Work Address: 700 South University Parks Dr, Waco, TX 76706 / Suite 640