Area Lead - Permanent Full-Time - Ontario

Lead high-performing teams, drive operational excellence, and deliver exceptional client experiences while bringing Chit Chats’ values of Caring, Curious, and Cheerful to life.

• Lead and develop people: Coach, support, and develop Branch staff, building a positive and high-performing culture.
• Support branch operations: Ensure locations are staffed, organized, safe, and running efficiently, with accurate shipment processing and strong service standards.
• Champion the client: Help your team deliver welcoming, reliable experiences and resolve client concerns effectively.
• Drive performance: Monitor operational goals, staffing, service quality, and identify opportunities for improvement.
• Keep teams connected: Lead regular meetings, share updates, and maintain clear communication between leadership, Branch staff, and support teams.
• Maintain high standards: Oversee compliance, facility upkeep, safety, security, scheduling, and other operational requirements.
• Promote a culture that reflects Chit Chats’ values of Caring, Curious, and Cheerful.

Why Join Chit Chats?
You’ll be part of a growing, entrepreneurial team that helps Canadian businesses reach customers around the world. If you enjoy helping people succeed, solving problems, and making a meaningful impact, we’d love to hear from you.
What You Bring

• Two (2+) years in a leadership or management role (Prior shipping and logistics experience is an asset but not required).
• Strong people-leadership, communication, organization, and problem-solving skills.
• The ability to coach and develop teams, manage performance, and build positive working relationships.
• A practical, adaptable approach and the ability to thrive in a fast-paced environment.
• A commitment to Chit Chats’ values: Caring, Curious, and Cheerful.
• Class 1 safety shoes with a green triangle patch.

Total Rewards and Compensation:

• Salary: Starting$55,000.00 CAD/annum.
• Employer paid Group Benefits (Health, Dental and Vision; 100% coverage).
• Annual Year-End Bonus.
• Birthday leave (Paid).
• Two weeks paid vacation (negotiable)
• A rich GRSP plan eligibility after 3 months of employment
• This is a Permanent Full-Time position.
• Some travel within Ontario region may be required.

We thank you for your application, but only those candidates selected for an interview will be contacted.
Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.
As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.