Customer Service Representative (IBU Sales - Brokers)

Main Duties:

• Assist the Team Leader in executing and reinforcing the Company’s New Business Acquisition and Retention
• Assist the Team leader in developing and managing good working relationships with our partners (mainly brokers)
• Act as broker’ consultant for all queries and request for New Business and any other business-related issue
• Prepare quotations, comparisons, PowerPoints and provide the necessary report
• Ensure that renewal control lists are sent Brokers and that renewal instructions are received to meet monthly figure
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance
• availability, eligibility, coverage’s, policy changes, transfers, claims submissions and billing clarification
• Liaise and maintain a good relationship with partners/other departments for proper coordination
• Ensure that deadlines and target set by the department/company are met
• Perform administrative duties linked to new business operations

Qualifications and Experience

• Higher School Certificate (HSC) or Equivalent
• Have at least 1 year experience in client facing role.
• Certificate CII will be an advantage.
• Have good interpersonal and communication skills.
• Experience in Insurance sector will be an advantage.
• Be able to work under pressure to meet tight deadline.
• Be conversant with MS Office Tools

The Company reserves the right:

• To convene only the best qualified candidates to participate in the selection exercise.
• Not to make any appointment following this advertisement.