Intern, Cybersecurity

<p><strong>Job Summary:</strong></p>
<p>We are looking for a dedicated and enthusiastic Customer Service Associate to join our Cybersecurity Services Delivery Team. The ideal candidate will have excellent communication skills, technical aptitude, and a passion for delivering exceptional customer service. This position offers an opportunity to work in a dynamic and supportive environment, with opportunities for professional growth and development.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Serve as the primary point of contact for assigned customer accounts This includes addressing inquiries, scheduling meetings and proactive communication in a timely and professional manner.</li>
<li>Escalate complex technical customer questions to appropriate teams, ensuring thorough follow-up and communication with the customer.</li>
<li>Maintain detailed and accurate records of customer interactions & issues</li>
<li>Assist with reviewing Penetration Testing and Cybersecurity Risk Assessment Reports prior to customer delivery</li>
<li>Collaborate with internal teams including Client Technology Management, Centralized Hosting Management</li>
<li>Participate in continuous training and development to stay current with industry trends, technologies, and best practices.</li>
<li>Ensure high levels of customer satisfaction by delivering quality support, solutions, and value in every interaction.</li>
<li>Handle customer concerns with empathy and professionalism, aiming to resolve issues to the customer’s satisfaction.</li>
<li>Contribute to the development and improvement of customer service procedures, policies, and standards</li>
<li>Assist with reviewing Penetration Testing and Cybersecurity Risk Assessment Reports prior to customer deliver</li>
</ul>
<p><strong>Skills:</strong></p>
<ul>
<li>Proven experience in a customer service role, preferably within an IT or cybersecurity environment.</li>
<li>Strong understanding of cybersecurity fundamentals: principles & best practices</li>
<li>Excellent verbal and written communication skills with the ability to explain complex security concepts to non-technical users.</li>
<li>Exceptional problem-solving skills with a proactive approach to identifying and mitigating possible customer concerns</li>
<li>Ability to manage time and assigned tasks independently while also collaborating as part of a team in a fast-paced environment.</li>
<li>Proficiency with Microsoft 365 Suite(Ex. Word, Excel, Powerpoint)</li>
<li>Ability to multitask and manage multi-channel communication with customers and internal teams.</li>
<li>Critical and creative thinking to strategize how to add value to customer engagements and improve processes</li>
<li>Exceptional spelling and grammar skills for writing and proofreading documents.</li>
<li>Ability to remain flexible as processes continuously improve.</li>
</ul>
<p><strong>Qualifications:</strong></p>
<ul>
<li>1-3 years of Customer Service Experience required (within IT or Cybersecurity-related field preferred)</li>
<li>CompTIA Security+ or other related IT or Cybersecurity Certifications are a plus</li>
<li>Must be available to work 8am-5pm EST Monday-Friday</li>
<li>Ability to commute to office on a hybrid basis</li>
</ul>
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