Sales and Service Support - Abu Dhabi

ORGANISATION UNIT: HERMES MIDDLE EAST
SCOPE OF JOB: As part of sales and service support team, you will play a crucial role in ensuring
operational excellence by managing inventory, coordinating stock replenishment, and supporting the
sales team in delivering exceptional client experience.
RESPONSABILITIES

• Overseeing and assessing customer service staff activities and providing them with regular

performance-related feedback

• Strategizing and monitoring the daily activities of various operations in store.
• Assisting customer service staff with duties where required
• Training staff in areas of store operations and company policies
• Managing cashier coverage and customer flow to ensure proficient customer service.
• Investigating and solving customer service complaints received through various channels.
• Assisting with the development and implementation of service policies, and explaining these to

staff and customers

• Maintaining documentation pertaining to customer service department and store activities
• Performing additional duties where needed
• Coordinate with the logistics departments to ensure that the documents of the SAV parcels are

well prepared

• Liaise with stock team and cash desks (Credit Notes and Supplier Returns)
• Follow up with calls and messages

Teamwork:

• Interactive and positive participation in all morning briefings and team meetings to optimize

teamwork and problem solving

• Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team
• Share positive ideas and experiences with colleagues
• Build effective relationships using appropriate verbal and non-verbal communication with other

staff
MEASURES OF SUCCESS

• Operational efficiency
• Support for sales team
• Client satisfaction
• Team collaboration

EXPERIENCE

• Previous experience in a retail support, stockroom, or operational role, ideally in retail luxury

environment

• Familiarity with inventory management systems, stock processes, and operational best practices
• Strong organizational skills with attention to detail and ability to multitask
• Excellent communication and teamwork skills to support seamless coordination with store team