Freelance Onsite PC Technician (m/w/d) first and second level support

Key Responsibilities:

Level 1 Support:
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End-user support for Office applications, particularly Office 365
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Initial setup and deployment of new computers using internal tool - training will be provided
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Introduction and onboarding of users to company IT tools
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Printer support and troubleshooting
Level 2 Support:
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Support for network-related topics: firewalls, switches, and connectivity
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Escalation point for more complex technical issues
Tools & Technologies:
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Microsoft Entra ID (Azure AD administration)
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ServiceNow for ticketing and incident management
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Use of company-specific deployment and support tools
Essential experience/skills:
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Fluent in Dutch and English
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Experienced in both Level 1 and Level 2 IT support
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Comfortable working autonomously (no backup needed)

• Location: Amsterdam
• Freelance

All our positions are open to both women and men and are, of course, open to people with disabilities.