Associate - Employee Benefits

Join us on a journey of endless possibilities
At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
Job Responsibilities:

• Be responsible for benefits administration for client employees located globally.
• Resolve cases and enter benefits data into the system for client employees.
• Collaborate with the client to address requests, including project-related or escalated employee issues.
• Define processes to support the delivery of International Benefits solutions aligned with the global strategy, focusing on process optimization and client value creation.
• Contribute to projects using standard project management disciplines.
• Work collaboratively with colleagues, third-party providers, and client contacts to ensure seamless process delivery for client employees.
• Develop reports using various data extraction tools to meet client plan rules and resolve issues.
• Analyse benefits systems to identify gaps in functionality compared to client plan rules and determine the root cause of issues.
• Execute test plans to ensure client plan rules meet systematic specifications and demonstrate quality assurance principles.
• Escalate production-related issues to the team promptly and work closely with team leads and clients to maintain SLAs.
• Suggest improvements to systems and procedures for business enhancement.
• Participate actively in the process transition from the client to the Strada office.
• Attend client knowledge transfer sessions and use admin guides to develop a strong understanding of benefits processes.
• Prepare/modify Standard Operating Procedures (SOPs) as training/reference materials (MS Word knowledge required).
• Create activity calendars and checklists (Excel knowledge required).
• Take a leading role in system testing during Internal Acceptance Testing and support User Acceptance Testing.
• Act as a backup for team members and ensure seamless coordination within the team.

Key experience

• Excellent proficiency in English language.
• Graduate from any stream / 3-year diploma.
• 1 year of experience in BPO/HRO/Benefits Handling.
• Process implementation experience will be an added advantage.
• Procedure (SOPs, Work Instructions) writing experience.
• Extensive analytical and problem-solving skills.
• Strong attention to details.
• Great Time management skills.
• Experience in MS Office applications.
• High level of self-motivation and proactivity.
• Spotless record and strong ethos.
• Keen and willingness to learn.
• Commitment to achieve deadlines.
• Willingness to work in rotational & night shifts.

Skills

• Good communication skills
• Commitment to achieve deadlines
• Learning Attitude

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
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