Winch Support Technician

To provide Technical and Operational support for Subsea Robotics, Intervention, Workover Controls, surface support equipment, etc on a worldwide basis.
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Provide offshore assistance for installation and interfacing of all Subsea Robotics equipment including ROV Systems, Subsea Tooling, Workover Control Systems, Tensioner and Reel systems.
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Provide offshore assistance for complex troubleshooting and repairs.
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Provide offshore and onshore assistance for Subsea Robotics system upgrades.
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Provide offshore technical support for critical and high profile jobs.
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Assist installations group with System Installations and winch drum change outs.
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Assist in rebuilding and maintaining good client relations.
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Assist in training offshore personnel.
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Assist shop and yard personnel with troubleshooting questions for all equipment.
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Participate in Factory Acceptance Testing (FAT) when requested.
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Assist SCM with queries that involve technical information. Also assist SCM personnel with identifying obsolete parts that no longer need to be stocked in our warehouses and how to best recycle those parts into more current stocked items if possible.
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Assist software groups (Austin, Lafayette, etc) with research, suggestions for improvements, and streamlining deployment of new software releases.
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Test new potential equipment from vendors: communicate, track equipment, test results, and notify suppliers of improvements or issues with their product.
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Create documents and flow charts to assist offshore crews as well onshore repair and maintenance technicians.
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Maintain sharefile library of troubleshooting and technical support documentation.
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Degree or equivalent from a two-year college or technical school preferred.
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Related industry experience or equivalent combination of education and experience
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Relevant experience and or training in mechanical, hydraulic, and electrical systems; or equivalent combination of education and experience
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Willingess to travel offshore and on-site as required (up to 30% of the time)
Physical Activity/Requirements
Candidates will be required to stand; walk; handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. Candidate must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Specific hearing abilities required by this job include hearing all ranges.