Front Desk Supervisor - Sheraton Grand London Park Lane

We are hiring for a Front Desk Supervisor
Based at The Sheraton Grand London Park Lane Hotel – A Grand Experience Crafted in Mayfair
Rewards for work... Benefits for your lifestyle

• Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent - award winning, experienced hospitality professionals
• Discounted room nights & food and beverage - because your well-being means so much
• Complimentary laundry, free meals on duty
• Access to fabulous and flexible benefits to help you in and out of work
• Eligible for Accommodation Service Charge.

Your place of work, what to expect
The Sheraton Grand London Park Lane is one of London's most iconic Art Deco hotels, perfectly positioned in the heart of Mayfair. Blending timeless elegance with modern luxury, the hotel is renowned for delivering exceptional service and unforgettable guest experiences. From our beautifully appointed rooms and suites to our vibrant restaurants, bars and event spaces, every detail is designed to create memorable moments for our guests.
Your day to day

• Support the day-to-day operation of the Front Desk, ensuring a smooth arrival and departure experience for all guests.
• Lead, coach and support Front Desk Associates, promoting high standards of service, professionalism and brand compliance.
• Monitor room availability, room allocations and guest preferences, working closely with Housekeeping and Reservations to optimise occupancy and guest satisfaction.
• Handle guest enquiries, requests and feedback promptly and professionally, ensuring issues are resolved effectively and followed through to completion.
• Oversee Front Desk administration, including billing accuracy, cash handling, room status management and adherence to hotel procedures.
• Coordinate group arrivals, VIP stays, room upgrades and special requests to deliver a personalised guest experience.
• Conduct shift handovers, communicate key operational updates and support training initiatives to ensure a well-informed and engaged team.
• Maintain strong working relationships with all hotel departments to ensure seamless operations and exceptional guest service.
• Ensure compliance with company policies, health and safety requirements, security procedures and brand standards at all times.

What we're looking for:

• A genuine passion for delivering intuitive, personalised service and creating memorable guest experiences.
• Exceptional attention to detail, with the ability to consistently uphold the highest standards of presentation and service delivery.
• Strong interpersonal and communication skills, with the confidence to engage with a diverse, high end and discerning international clientele.
• Ability to anticipate guest needs, resolve requests proactively, and exceed expectations in a fast-paced luxury environment.
• Flexibility to work shifts, including weekends and public holidays.

A minimum of one to two years of experience in a luxury hotel or hospitality environment, with exposure to reception, guest relations, or customer service, is highly desirable.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.