Manager (ePayment & Refund Operations)

[What the role is]
At IRAS, we partner you to deliver quality services and foster a competitive tax environment for our nation's social and economic growth. By leveraging digital capabilities as part of a future-ready team, your opportunities keep expanding. Apply your expertise and contribute to our service, compliance and policy formulation capabilities today.
[What you will be working on]

• Manage the collection and refund of tax revenue and government payouts through electronic and non-electronic means
• Ensure compliance in accounting and internal control practices and guidelines
• Improve work practices and operational procedures through data analytics and innovation
• Conduct data analysis to understand taxpayers' payment behaviour to develop strategies to encourage e-Payment/Refund
• Use end user tools (e.g. Robotic Process Automation, Python), design thinking and behavioural insights to improve work processes and customer service delivery
• Embrace digitalization at work and co-create solutions with stakeholders

[What we are looking for]

• Background in accounting, business or economics
• Good numerical and computer literacy
• Good critical thinking and analytical skills
• Strong project management and stakeholder engagement skills
• Good interpersonal skills
• Resourceful and a team player
• Good written and verbal communication skills

We regret to inform that only short-listed candidates will be notified.
Successful candidates for this role will be offered a 1-year contract in the first instance.