Senior NIRIS Level 3 Support & Interoperability Engineer
Spektrum · Remote, including:
About The Role
<p><span style="font-size: 10pt;">Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.</span></p>
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<p><span style="font-size: 10pt;"><strong>Who we are supporting</strong><strong> </strong></span></p>
<p><span style="font-size: 10pt;">The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.</span></p>
<p><span style="font-size: 10pt;">The NCIA provides a wide range of services, including:</span></p>
<ul>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.</span></li>
<li style="font-size: 10pt;"><span style="font-size: 10pt;">Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.</span></li>
</ul>
<p><span style="font-size: 10pt;">Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.</span></p>
<p><span style="font-size: 10pt;"><strong>The program </strong></span></p>
<p><span style="font-size: 10pt;"><strong>Assistance and Advisory Service (AAS)</strong></span></p>
<p><span style="font-size: 10pt;">The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.</span></p>
<p><span style="font-size: 10pt;">To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.</span></p>
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<div class="react-pdf__Page__textContent textLayer" data-main-rotation="0"><span id="p74R_mc1" class="markedContent">Senior NIRIS Level 3 Support & Interoperability Engineer</span><span id="p74R_mc2" class="markedContent"><br>Role ID – 2026-0139</span><span id="p74R_mc3" class="markedContent"><br>Role Background</span><span id="p74R_mc4" class="markedContent"><br>NCIA requires an experienced engineer to support the</span><span id="p74R_mc5" class="markedContent"> Networked Interoperable Real-</span><span id="p74R_mc6" class="markedContent"><br>Time Information Services (NIRIS)</span><span id="p74R_mc7" class="markedContent"> software. The role covers Level 3 technical</span><span id="p74R_mc8" class="markedContent"><br>support, deployments/upgrades, incident and problem management, interoperability</span><span id="p74R_mc9" class="markedContent"><br>testing, and support to NATO and national NIRIS sites.</span><span id="p74R_mc10" class="markedContent"><br>The SOW states that the services are expected to be delivered by</span><span id="p74R_mc11" class="markedContent"> one experienced</span><span id="p74R_mc12" class="markedContent"><br>support engineer</span><span id="p74R_mc13" class="markedContent">.</span><span id="p74R_mc14" class="markedContent"><br>Role Duties and Responsibilities</span><span id="p74R_mc15" class="markedContent"><br></span><span id="p74R_mc16" class="markedContent"> Provide</span><span id="p74R_mc17" class="markedContent"> Level 3 technical support</span><span id="p74R_mc18" class="markedContent"> for NIRIS at NATO and national sites.</span><span id="p74R_mc19" class="markedContent"><br></span><span id="p74R_mc20" class="markedContent"> Install, configure, upgrade and verify NIRIS deployments.</span><span id="p74R_mc21" class="markedContent"><br></span><span id="p74R_mc22" class="markedContent"> Provide escalation support to Level 1 and Level 2 teams.</span><span id="p74R_mc23" class="markedContent"><br></span><span id="p74R_mc24" class="markedContent"> Diagnose and resolve complex incidents and problems and perform root-cause</span><span id="p74R_mc25" class="markedContent"><br>analysis.</span><span id="p74R_mc26" class="markedContent"><br></span><span id="p74R_mc27" class="markedContent"> Prepare and validate new NIRIS software versions before deployment.</span><span id="p74R_mc28" class="markedContent"><br></span><span id="p74R_mc29" class="markedContent"> Plan, coordinate, execute and report on NATO interoperability test events.</span><span id="p74R_mc30" class="markedContent"><br></span><span id="p74R_mc31" class="markedContent"> Act as</span><span id="p74R_mc32" class="markedContent"> Test Director</span><span id="p74R_mc33" class="markedContent"> for assigned interoperability test areas.</span><span id="p74R_mc34" class="markedContent"><br></span><span id="p74R_mc35" class="markedContent"> Analyse interoperability issues involving NIRIS standards and interfaces.</span><span id="p74R_mc36" class="markedContent"><br></span><span id="p74R_mc37" class="markedContent"> Provide on-site installation, site enablement, training and workshops.</span><span id="p74R_mc38" class="markedContent"><br></span><span id="p74R_mc39" class="markedContent"> Support security accreditation and User Acceptance Testing (UAT).</span><span id="p74R_mc40" class="markedContent"><br></span><span id="p74R_mc41" class="markedContent"> Produce and maintain deployment, support and test documentation.</span><span id="p74R_mc42" class="markedContent"><br>The four main work-package deliverables are:</span><span id="p74R_mc43" class="markedContent"><br>1.</span><span id="p74R_mc44" class="markedContent"> NIRIS installation, deployment and upgrade support –</span><span id="p74R_mc45" class="markedContent"> 30%</span><span id="p74R_mc46" class="markedContent"><br>2.</span><span id="p74R_mc47" class="markedContent"> NIRIS Level 3 incident and problem management –</span><span id="p74R_mc48" class="markedContent"> 25%</span><span id="p74R_mc49" class="markedContent"><br>3.</span><span id="p74R_mc50" class="markedContent"> NIRIS interoperability test event support –</span><span id="p74R_mc51" class="markedContent"> 30%</span><span id="p74R_mc52" class="markedContent"><br>4.</span><span id="p74R_mc53" class="markedContent"> NIRIS site enablement, training and acceptance support –</span><span id="p74R_mc54" class="markedContent"> 15%</span><span id="p74R_mc55" class="markedContent"><br>Essential Skills</span><span id="p74R_mc56" class="markedContent"><br></span><span id="p74R_mc57" class="markedContent"> Strong Level 2/Level 3 technical support and incident/problem management.</span><span id="p74R_mc58" class="markedContent"><br></span><span id="p74R_mc59" class="markedContent"> Enterprise server infrastructure, including</span><span id="p74R_mc60" class="markedContent"> Oracle and/or HPE server</span><span id="p74R_mc61" class="markedContent"><br>platforms</span><span id="p74R_mc62" class="markedContent">.</span><span id="p74R_mc63" class="markedContent"><br></span><span id="p74R_mc64" class="markedContent"> Secure information exchange technologies, including</span><span id="p74R_mc65" class="markedContent"> Data Diodes or</span><span id="p74R_mc66" class="markedContent"><br>comparable unidirectional gateway solutions</span><span id="p74R_mc67" class="markedContent">.</span><span id="p74R_mc68" class="markedContent"><br></span><span id="p74R_mc69" class="markedContent"> Linux and Windows installation, configuration, upgrades and troubleshooting.</span><span id="p74R_mc70" class="markedContent"><br></span><span id="p74R_mc71" class="markedContent"> Interoperability and data-exchange standards in defence/NATO or comparable</span><span id="p74R_mc72" class="markedContent"><br>operational C2 environments.</span><span id="p74R_mc73" class="markedContent"><br></span><span id="p74R_mc74" class="markedContent"> Strong practical experience with</span><span id="p74R_mc75" class="markedContent"> Tactical Data Links (TDLs)</span><span id="p74R_mc76" class="markedContent"> and military data-</span><span id="p74R_mc77" class="markedContent"><br>exchange protocols, particularly:</span><span id="p74R_mc78" class="markedContent"><br>o</span><span id="p74R_mc79" class="markedContent"> Link 16</span><span id="p74R_mc80" class="markedContent"><br>o</span><span id="p74R_mc81" class="markedContent"> JREAP</span><span id="p74R_mc82" class="markedContent"><br>o</span><span id="p74R_mc83" class="markedContent"> OTH-Gold</span><span id="p74R_mc84" class="markedContent"><br></span><span id="p74R_mc85" class="markedContent"> Interoperability test planning, execution, analysis and reporting.</span><span id="p74R_mc86" class="markedContent"><br></span><span id="p74R_mc87" class="markedContent"> Virtualisation such as</span><span id="p74R_mc88" class="markedContent"> VMware ESXi</span><span id="p74R_mc89" class="markedContent">.</span><span id="p74R_mc90" class="markedContent"><br></span><span id="p74R_mc91" class="markedContent"> Containerisation such as</span><span id="p74R_mc92" class="markedContent"> Docker</span><span id="p74R_mc93" class="markedContent">.</span><span id="p74R_mc94" class="markedContent"><br></span><span id="p74R_mc95" class="markedContent"> Scripting and automation.</span><span id="p74R_mc96" class="markedContent"><br></span><span id="p74R_mc97" class="markedContent"> Application and system log analysis</span></div>
<div class="react-pdf__Page__textContent textLayer" data-main-rotation="0"><span id="p243R_mc1" class="markedContent"></span><span id="p243R_mc2" class="markedContent"> Ability to deliver technical training, workshops and briefings.</span><span id="p243R_mc3" class="markedContent"><br></span><span id="p243R_mc4" class="markedContent"> Professional written and spoken English.</span><span id="p243R_mc5" class="markedContent"><br></span><span id="p243R_mc6" class="markedContent"> Ability and willingness to travel to NATO and national sites.</span><span id="p243R_mc7" class="markedContent"><br>Experience</span><span id="p243R_mc8" class="markedContent"><br>This is a</span><span id="p243R_mc9" class="markedContent"> very senior/specialist requirement</span><span id="p243R_mc10" class="markedContent">. The SOW requires:</span><span id="p243R_mc11" class="markedContent"><br></span><span id="p243R_mc12" class="markedContent"> At least</span><span id="p243R_mc13" class="markedContent"> 15 years</span><span id="p243R_mc14" class="markedContent"> of professional experience supporting, deploying or operating</span><span id="p243R_mc15" class="markedContent"><br>distributed software systems.</span><span id="p243R_mc16" class="markedContent"><br></span><span id="p243R_mc17" class="markedContent"> At least</span><span id="p243R_mc18" class="markedContent"> 10 years</span><span id="p243R_mc19" class="markedContent"> with enterprise server hardware/infrastructure.</span><span id="p243R_mc20" class="markedContent"><br></span><span id="p243R_mc21" class="markedContent"> At least</span><span id="p243R_mc22" class="markedContent"> 10 years</span><span id="p243R_mc23" class="markedContent"> providing Level 2 or Level 3 support.</span><span id="p243R_mc24" class="markedContent"><br></span><span id="p243R_mc25" class="markedContent"> At least</span><span id="p243R_mc26" class="markedContent"> 10 years</span><span id="p243R_mc27" class="markedContent"> installing, configuring and upgrading software on Linux and</span><span id="p243R_mc28" class="markedContent"><br>Windows.</span><span id="p243R_mc29" class="markedContent"><br></span><span id="p243R_mc30" class="markedContent"> At least</span><span id="p243R_mc31" class="markedContent"> 15 years</span><span id="p243R_mc32" class="markedContent"> in interoperability and data-exchange standards, particularly in</span><span id="p243R_mc33" class="markedContent"><br>defence, NATO or comparable operational C2 environments.</span><span id="p243R_mc34" class="markedContent"><br></span><span id="p243R_mc35" class="markedContent"> At least</span><span id="p243R_mc36" class="markedContent"> 10 years</span><span id="p243R_mc37" class="markedContent"> practical experience with Tactical Data Links including Link 16,</span><span id="p243R_mc38" class="markedContent"><br>JREAP and OTH-Gold.</span><span id="p243R_mc39" class="markedContent"><br></span><span id="p243R_mc40" class="markedContent"> At least</span><span id="p243R_mc41" class="markedContent"> 10 years</span><span id="p243R_mc42" class="markedContent"> supporting or executing interoperability test events.</span><span id="p243R_mc43" class="markedContent"><br>The requirement is primarily based on extensive specialist technical experience.</span><span id="p243R_mc44" class="markedContent"><br>The individual must also be a</span><span id="p243R_mc45" class="markedContent"> national of a NATO member nation</span><span id="p243R_mc46" class="markedContent">.</span><span id="p243R_mc47" class="markedContent"><br>Working Location</span><span id="p243R_mc48" class="markedContent"><br>Primarily remote</span><span id="p243R_mc49" class="markedContent">, with recurrent on-site work at:</span><span id="p243R_mc50" class="markedContent"><br></span><span id="p243R_mc51" class="markedContent"> NCIA The Hague, Netherlands</span><span id="p243R_mc52" class="markedContent"><br></span><span id="p243R_mc53" class="markedContent"> NATO sites</span><span id="p243R_mc54" class="markedContent"><br></span><span id="p243R_mc55" class="markedContent"> European national NIRIS sites</span><span id="p243R_mc56" class="markedContent"><br>Working Policy</span><span id="p243R_mc57" class="markedContent"><br>Remote with required travel/on-site missions.</span><span id="p243R_mc58" class="markedContent"><br>The role requires recurrent scheduled travel for deployments, interoperability test events</span><span id="p243R_mc59" class="markedContent"><br>and training. The Contractor must assume at least</span><span id="p243R_mc60" class="markedContent"> two on-site missions per year,</span><span id="p243R_mc61" class="markedContent"><br>pro-rated for the 2026 base period</span><span id="p243R_mc62" class="markedContent">. Normal scheduled travel, accommodation and</span><span id="p243R_mc63" class="markedContent"><br>associated expenses are included in the bid price.</span><span id="p243R_mc64" class="markedContent"><br>Extraordinary purchaser-directed travel is handled separately through a contract</span><span id="p243R_mc65" class="markedContent"><br>amendment and reimbursed according to the applicable framework contract provisions.</span><span id="p243R_mc66" class="markedContent"><br></span><span id="p243R_mc67" class="markedContent"> Period:</span><span id="p243R_mc68" class="markedContent"> 16 November 2026 – 31 December 2026</span><span id="p243R_mc69" class="markedContent"><br></span><span id="p243R_mc70" class="markedContent"> Security Clearance:</span><span id="p243R_mc71" class="markedContent"> NATO SECRET</span><span id="p243R_mc72" class="markedContent"><br></span><span id="p243R_mc73" class="markedContent"> One contractor/person expected.</span><span id="p243R_mc74" class="markedContent"><br>Travel</span><span id="p243R_mc75" class="markedContent"><br></span><span id="p243R_mc76" class="markedContent"> Some travel to other NATO sites may be required</span><span id="p243R_mc77" class="markedContent"><br>Security Clearance</span><span id="p243R_mc78" class="markedContent"><br></span><span id="p243R_mc79" class="markedContent"> Valid National or NATO Secret personal security clearance</span></div>
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