European Technical Service Manager

As our new European Technical Service Manager, you’ll lead our European Technical Service function, turning technical expertise into customer value, profitable growth and differentiated solutions across Composites, Functional Polymers and Adhesives.
You’ll play a key role in shaping our technical approach across the region, working closely with Commercial, Operations, Product Management and Group teams to identify and prioritise opportunities, solve customer challenges and accelerate the adoption of our technologies. You’ll ensure our technical resources are focused where they can make the biggest commercial impact, supporting growth, margin improvement, customer retention and efficient cost-to-serve.

Key responsibilities:

• Lead the European Technical Service strategy, aligning technical priorities, resources and capabilities to regional and Group growth objectives.
• Partner with Commercial and Product Management to identify opportunities, shape value propositions and deliver profitable growth, margin improvement and customer value.
• Lead strategic customer and application development, accelerating trials, qualifications, technology adoption and commercialisation across Europe.
• Own technical quality and risk, driving effective complaint resolution, root-cause analysis and governance of application, regulatory and claims risks.
• Lead and develop the European Technical Service team, building capability, accountability and consistent technical service standards across the region.

What we’re looking for:
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Significant leadership experience in technical service, applications, product development or a similar customer-facing technical function.
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Strong commercial acumen, with the ability to turn technical expertise into customer value, profitable growth and improved margins.
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Proven experience within composites, functional polymers and/or structural adhesives, including relevant manufacturing processes and end-use applications.
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Experience leading customer trials, qualification, application development and technical problem-solving, while influencing cross-functional teams across Commercial, R&D, Operations, Quality and Product Management.
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Degree or equivalent qualification in Chemistry, Polymer Science, Materials Engineering or a related technical discipline.
Why join us?
At Scott Bader, we’re proud to be an employee-owned business where our colleagues share in our success and help shape the future of the company. Alongside a competitive salary and bonus scheme, we offer a range of benefits designed to support your wellbeing, development and work-life balance, including:
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Enhanced pension contributions up to 10%
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Private medical insurance and health cash plan
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Profit share and bonus schemes
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25 days holiday plus bank holidays, with option to buy more
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Paid volunteering days and charity match funding
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Learning and development opportunities
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Electric vehicle and Cycle to Work schemes
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Subsidised canteen, free parking and onsite facilities at our Wollaston HQ
We also offer a collaborative and inclusive working environment where innovation, sustainability and community are at the heart of what we do.
About Scott Bader
Scott Bader is a global manufacturer of advanced composites, structural adhesives and functional polymers. Established in 1921, we combine over 100 years of expertise with a passion for innovation, quality and sustainability, supporting customers across a wide range of industries worldwide.
Today, more than 600 colleagues work across our global network of manufacturing sites, offices and technical centres, collaborating to deliver innovative solutions and outstanding customer support.
What makes Scott Bader different is our employee ownership model. Since 1951, our colleagues have shared in the responsibility and success of the business, helping shape a company that balances commercial success with a strong sense of purpose, community and long-term thinking.
Diversity & Inclusion
At Scott Bader, we’re committed to creating an inclusive environment where everyone feels respected, valued and able to be themselves. We welcome different perspectives, experiences and ways of thinking, recognising that diversity drives innovation, collaboration and better outcomes for our colleagues, customers and communities.