WINE STEWARD LEAD

As an associate of Kroger, the basic objective of your position is to highly satisfy our customers by providing exceptional customer service in a safe and clean environment to ensure the customer’s return visit. We accomplish this in many ways including, but not limited to; treating our customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Conduct yourself in a professional manner, displaying a positive attitude, speaking highly of the company in the presence of customers or other employees.
• Respond to customer’s questions and requests in a courteous and helpful way.
• Follow the established uniform and grooming policies.
• Follow all company policies and procedures.
• Understand and adhere to the shrink guidelines.
• Remove merchandise from the pallet and sorting into groups according to which area of the store it is stocked.
• Load merchandise onto carts to be placed on designated shelves, either in the back room or onto the sales floor for proper display.
• Follow merchandizing plan and guidelines to promote ad items.
• Engage and upsell product to customers.
• Conduct wine tasting and demo event according to company plan.
• Communicate and follow up with vendor to maintain proper inventory.
• Must be able to read codes on shelves and merchandise labels.
• Manually attach price labels to each item.
• Remove merchandise from the back room for stocking on sales floor shelves and build special sales displays on the sales floor.
• Operate a manual pallet-jack.
• Operate the powered pallet stacker or "straddle stacker" (if over 18 years of age).
• Check a price, this requires knowing the location of all items.
• Take trash to dumpster.
• Operate the baler (if at least 18 years old).
• Sweep and/or mop spills, etc.
• Climb a ladder, as much as 10 ft. above floor level to hang signs, change light bulbs, etc.
• Help prepare for inventory.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.
• Previous comparable experience