Customer Support Representative

<p>We are looking for a Customer Support Representative who is based in the U.S. and within commuting distance of our Mahwah, New Jersey office. This position will begin as a remote role, with the expectation that it will transition to an in-office position within the next 12 months. The selected candidate must be comfortable commuting to the Mahwah office for training, meetings, and future regular onsite work.</p>
<p>The role will provide customer support through email, chat, and social media. A quiet home workspace and reliable internet connection are required while working remotely.</p>
<p> </p>
<p><strong>Responsibilities</strong></p>
<ul>
<li>Provide timely and effective responses to customer inquiries through phone, email, chat, and social media.</li>
<li>Review, investigate, and resolve customer issues to maintain high customer satisfaction.</li>
<li>Maintain accurate records of customer interactions and resolutions.</li>
<li>Address product recalls, warranty questions, returns, and terms of sale.</li>
<li>Diagnose and resolve issues related to Chefman and CHEF iQ products.</li>
<li>Manage and prioritize support cases and follow up as needed.</li>
<li>Collaborate with the Customer Service Manager and team to maintain high service standards.</li>
<li>Participate in training, meetings, and team sessions at the Mahwah office as required.</li>
</ul>
<p> </p>
<p><strong>Qualifications</strong></p>
<ul>
<li>Must live within reasonable commuting distance of Mahwah, New Jersey.</li>
<li>Must be comfortable transitioning to an in-office role within the next 12 months.</li>
<li>Minimum of two years of customer support experience.</li>
<li>Experience with Salesforce or a similar CRM platform is preferred.</li>
<li>Spanish-speaking ability is a plus.</li>
<li>Strong English reading and writing skills.</li>
<li>Friendly, professional, and customer-focused communication style.</li>
<li>Ability to work effectively in a fast-paced environment.</li>
<li>Strong multitasking, prioritization, and time-management skills.</li>
<li>Tech-savvy and able to quickly learn product connectivity and troubleshooting.</li>
<li>Knowledge of Windows, networking, standard PC hardware, Microsoft Office, and common software.</li>
<li>Quiet home workspace and reliable internet connection.</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">Hourly Pay Range (commensurate with experience)</div><div class="pay-range"><span>$18</span><span class="divider">—</span><span>$22 USD</span></div></div></div>