Senior Support Engineer

Senior Support Engineer

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Application Support Analyst (3-5 Years Experience)

Mission

• Ensure the reliability, availability, and performance of enterprise applications by providing
• effective production support, incident resolution, and continuous service improvement.
• Leverage Java, Angular, Kubernetes, and Generative AI technologies while adhering to
• ITIL best practices.

Job Summary

• We are seeking a proactive Application Support Analyst with 3-5 years of experience in
• production and application support. The ideal candidate will have strong expertise in Java,
• Angular, Kubernetes, ITIL processes, and Generative AI technologies to support business-
• critical applications, troubleshoot production issues, drive operational excellence, and improve
• service delivery.

Key Responsibilities

• Manage and resolve incidents, service requests, and production issues following ITIL processes.
• Support and troubleshoot applications built using Java and Angular. · Monitor and support applications deployed on Kubernetes (K8s) environments.
• Perform root cause analysis (RCA) and coordinate with Development, DevOps, Infrastructure, and Business teams.
• Support Change and Problem Management activities, releases, deployments, and environment maintenance.
• Troubleshoot APIs, microservices, databases, and containerized applications.
• Monitor application logs, health, performance, and availability using monitoring tools.
• Maintain knowledge articles, runbooks, and support documentation.
• Leverage Generative AI tools for supporting automation, incident analysis, and knowledge management.
• Participate in on-call support and major incident management activities. Required Qualifications
• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• 3-5 years of experience in Application/Production Support.
• Strong knowledge of Incident Management, Change Management, Problem Management
• Hands-on experience with Java, Angular, and Kubernetes.
• Experience supporting microservices-based and containerized applications.
• Knowledge of REST APIs, SQL, and application troubleshooting.
• Experience with ServiceNow, Jira, or similar ITSM tools.
• Strong analytical, communication, and problem-solving skills. Skills Technical Skills
• Application & Production Support
• Java (Core Java, Spring Boot)
• Angular · Kubernetes (K8s) & Docker
• SQL & Database Querying · Incident, Change & Problem Management
• Logs monitoring using OTEL and Grafana · ServiceNow / Jira
• CI/CD & Release Support
• Generative AI, Copilot, ChatGPT
• AI-driven Support Automation Soft Skills
• Problem Solving · Stakeholder Management · Communication & Collaboration
• Customer Focus
• Continuous Learning Preferred
• ITIL Foundation Certification.
• Experience supporting Java-based microservices and Angular applications in production environments.
• Exposure to AI platforms.
• Experience with DevOps and Agile/Scrum environments.
• Basic scripting knowledge (Shell).