Director of Environmental Services

At National Church Residences, we believe every senior should lead a vibrant, healthy, and independent life. Since 1961, our mission has been to provide quality housing that meets the diverse and evolving needs of seniors.

With over 340 communities across 25 states, we are the nation’s largest not-for-profit provider of affordable senior housing and the leading employer of service coordinators. In addition to residential senior communities, we offer home and community-based services and permanent supportive housing for formerly homeless and disabled individuals.

PURPOSE

As Director of Environmental Services, you are responsible for directing and managing environmental services operations to ensure a safe, clean, and well-maintained environment for residents, staff, and visitors while meeting budgetary, regulatory, and quality standards.

ESSENTIAL FUNCTIONS

• Responsible for the day-to-day operations of the assigned departments to maintain the highest possible standards of cleanliness/upkeep of the buildings and properties within constraints of prescribed budgetary guidelines to include accurate and timely payroll submission, HR, financials, billing procedures, KPI’s, metrics and outcomes. Assists with obtaining and reviewing vendor pricing for property equipment, repairs and renovations.
• Provides full-cycle leadership of departmental staffing processes, including interviewing, selecting, onboarding, training, scheduling, supervising, and evaluating employees. Ensures consistent application of performance standards, conducts regular coaching, and administers corrective action in accordance with organizational policies and employment regulations.
• Demonstrates strong organizational and decision‑making skills by effectively prioritizing multiple tasks and service requests to meet resident needs and supervisory expectations. Troubleshoots and resolves maintenance issues through appropriate repair or replacement, and exercises sound judgment in determining when problems exceed in‑house capabilities and require engagement of qualified external contractors.
• Ensures the availability of supplies and equipment at the most economical means. Reports performance of products and equipment. Ensures staff utilize cleaning supplies in accordance with manufacturers’ recommendations.
• Recommends policy, procedure and process development and revision as needed.
• Establishes standard work methods and maintains monthly preventative schedules for the environmental services, maintenance and grounds. Ensures activities are accomplished on schedule and to expectations.
• Oversees and prioritizes workflow and computerized work order system to balance the dept technician’s workload, while maximizing productivity and customer service levels.
• Proactively identifies property and departmental deficiencies. Develops and implements a sustainable plan of action to correct all deficiencies.
• Ensures that Life Safety, disaster drills and training in such areas as fire, tornado, bomb threats, etc. are conducted, appropriately documented and in compliance with all regulations.
• Coordinates with other staff members in assuring quality environmental conditions for the residents and staff.
• Provides hands-on support as needed by performing general maintenance tasks, move-in preparations, preventive maintenance, inspections, and ensuring all logs and records are accurate and up to date when staffing or operational needs require.
• Provides strong people leadership to the maintenance staff that reports to the role, ensuring they follow all company processes and procedures, effectively does their work and are efficient with their time while delivering friendly service to our residents.
• Attends and participates in regularly scheduled interdisciplinary team meetings to coordinate care plans, follow up on changes and other communication, problem-solve, receive staff support and in- service education.

EXPECTATIONS

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church
• Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• With respect to Resident Rights, ensures all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.
• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.
• Performs other duties as assigned.

• Education: High School Diploma or GED required. Associate’s Degree preferred.
• Experience: 3 years experience in maintenance field with supervisory experience required. Senior living facility experience preferred.

Travel: Minimal

Skills

• Demonstrable skill set in electrical, plumbing, HVAC and carpentry.
• Working knowledge of Preventative Maintenance and frequencies.
• Demonstrable skill set in using electronic maintenance Work Order system.
• Must have good working computer skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly.
• Must be self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently.
• Must have excellent communication, comprehension, and interpersonal skills. Must have the ability to speak, read, write and understand English, as well as the ability to make self- understood.
• Must have strong motivational skills and a high emotional intelligence quotient (EQ)

• Licensure: Must have a valid Driver's License and the ability to adhere to the National Church Residences Motor Vehicle Policy.
• Vision: Normal: Consistent with standard workflow.
• With respect to said job description, estimate the daily time spent performing the following activities.
• Rare (R) = 0-24%; Sometimes (S) = 25-49%; Frequent (F) = 50-74%; Continuous (C) = 75% plus
• R = Climbing
• S = Standing
• S = Sitting
• F= Walking
• S = Stooping
• S = Pushing
• S = Pulling
• S = Driving

Lifting / Carrying;

• F = 10-25 lbs.
• S = 26-50 lbs.
• S = 51-75 lbs.
• R = 76 plus lbs.
• Consequences of Errors: Moderate monetary responsibility.
• Supervision Received: General supervision: Employee generally operates by himself/herself checking with supervisor when in doubt.
• Working Conditions: Somewhat disagreeable; elements such as noise, dust, heat and oil exist but not to the extent of being continuously disagreeable.

In return, National Church Residences offers an excellent total reward package that includes

• Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family
• Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account
• Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support
• Parental Leave paid at 100% for four weeks
• Coverage begins first of the month following your date of hire!
• Dental & Vision coverage for you and your family with Nationwide providers.
• Company provided Life & ADD insurance and Disability coverage.
• Supplemental benefits such as Life and AD&D for you and your family, Accident Insurance, Hospital Indemnity, and Critical Illness.
• Flexible Spending Accounts for Dependent Care and Transportation & Parking
• Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!
• Retirement Savings Plan offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!
• Reimbursement for Tuition expenses
• Paid Time Off (PTO), 9 paid Holidays and Parental Paid Leave at 100%

(Programs vary depending on Full Time, Part Time or Contingent Status)

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.