Clinical Lead

Clinical Lead

6010 RHPA- Reid Medical Associates

Schedule: Monday-Friday 8a-4:30p (subject to change).

About the Position

Under the direction of the Provider(s) and Practice Manager, the Clinical Lead is the first point of care in the medical practice. This position assists the Provider(s) with patient procedures and may perform routine laboratory tests. This individual works hand-in-hand with the Provider(s) to achieve quality outcomes for the patient. The Clinical Lead is responsible for the day-to-day smooth operation & delivery of patient care and ascribes to a higher level of practice including use of best practices in their day to day care. The Clinical Lead will serve as the clinical resource in the absence of the Clinical Supervisor or Clinical Practice Lead and is able to step into any clinical role within the practice to help meet the patient care needs. The Clinical Lead is recognized as the “go to person” for all clinical staff & providers assisting with facilitation of provider efficiency by “anticipating” the needs of the providers & clinical staff based on his/her experience and current patient volumes.

Overview of Responsibilities

• Prepares exam rooms for patient use by cleaning the rooms between patients and ensuring that each room is stocked with the appropriate supplies.
• Triages patient phone calls, reviews patient test results, documents communication and provides outreach as necessary.
• Provides patient education appropriate to patient for any diagnosis and quality standards established by Reid Health Physician Associates (RHPA).
• Escorts patients to exam rooms and check vital signs as needed. Interviews patient to assess needs.
• Records reason(s) for visit, current medications and reviews medical history. Instructs patients on how to prepare for provider's examination.
• Completes routine forms as appropriate (school physical, immunization records, etc.).
• Ensures chart documentation is completed in a timely manner and in accordance with practice policy and procedure.
• Assists provider(s) with patient procedures such as suture removal, wart removal, pap smears, joint injections, cerumen removal, minor skin biopsies/specimen collection, contraception insertion, etc.
• Administers injections, immunizations, and conducts vision tests.
• Performs lab tests in accordance with needs of patient and as directed by the Provider/Practice Manager and/or Laboratory Director. Prepares specimens for in-house and reference labs as appropriate. Operates and calibrates laboratory equipment. Maintains laboratory documentation in accordance with CLIA standards and practice specific protocol.
• Orders offsite diagnostic tests and referrals to other providers.
• Records procedures ordered and tracks results, reports outcome to providers.
• Performs all duties respectful of confidentiality and safety of all patients, employees and providers.
• Must be committed to Patient Satisfaction and Patient Safety
• Performs prior authorizations and pre-certifications when appropriate. Monitors patient portal, In Basket tasks, and e-mails daily.
• Assures that day to day patient care proceeds in an efficient, safe manner.
• Assists with the orientation of new staff to the practice.
• Facilitates the development of critical thinking skills in the new staff.
• Uses open ended questions to facilitate critical thinking.
• Uses teach back to assess the preceptees understanding.
• Gradually increases the preceptees responsibilities, tailoring the learning experiences to meet the educational needs of the orient.
• Assess competency/skills utilizing competency assessment tools and clinical observation.
• Attends weekly meetings with preceptee, Practice Manager/Supervisor as necessary.
• Serves as a role model, socializer, educator, mentor, & collaborator to the new staff.
• Collaborates with the CPL to develop and deliver in-services targeted to address learning needs of the clinical staff in the practice.
• Conducts random chart audits to assure that Quality, documentation, ACO, & Meaningful Use measures are being met. Shares results with Practice & peers to facilitate improvement in documentation.
• Serves as the “go to” person for all clinical staff and providers when issues arise.
• Able to step in and assist with patient care as needs arise.
• Monitors the activities of practice & recognizes situations that require additional assistance or intervention on the part of a seasoned staff member.
• Anticipates the needs of providers and clinical staff.
• Assures that the preceptee is meeting the culture of every patient every time in regard to the patient experience by utilizing AIDET & CARE principles and making that connection with his/her patients.
• Assumes responsibility for the day-to-day clinical operations in the absence of the Practice manager/supervisor.

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Education & Experience

• Education Required: Graduate of an approved school of Medical Assisting or an approved Practical Nursing program or combination of certification and Associate level education.
• Education Preferred: Associate degree or technical certificate
• Experience Required: Minimum of one year of experience in a medical office as an MA or LPN
• Experience Preferred: Minimum one-year experience as a preceptor.

Licensure

• Licensure: LPN if applicable
• Certifications: BLS, CMA or RMA if not an LPN