Warehouse Operations Manager

Job Summary The Warehouse Operations Manager plays a pivotal role in driving the success of our logistics operations. This leadership position is responsible for the efficient and safe management of our 260,000+ square foot facility, ensuring all warehousing activities are aligned with company objectives. You will lead a dedicated team, manage logistics processes, and spearhead continuous improvement initiatives to enhance productivity, safety, and customer satisfaction. This role requires a strong leader who is passionate about optimizing operations and fostering a positive work environment. Responsibilities and Essential Functions Safety and Compliance: Champion a zero-accident culture by developing, implementing, and directing safety programs that protect personnel, equipment, and property. Ensure compliance with company safety policies, OSHA regulations, and MSDS guidelines. Conduct safety training and report all work-related injuries immediately, ensuring prompt medical attention as necessary. Operational Management: Oversee the daily operations of the warehouse, ensuring customer requirements are met efficiently and effectively. Manage labor scheduling, space utilization, and equipment to optimize warehouse operations. Lead the accurate and timely preparation, processing, and retention of all necessary reports and records related to warehouse activities. Develop and implement cost-effective strategies to improve operational efficiency and achieve budgetary goals. Process Improvement: Identify and implement methods to improve warehouse processes, reduce costs, and enhance quality. Monitor key performance indicators (KPIs) and make data-driven decisions to optimize warehouse performance. Develop and maintain preventive maintenance schedules for company assets to ensure operational reliability. Leadership and Team Development: Lead, motivate, and mentor warehouse staff, fostering a collaborative and positive work environment. Identify training needs and ensure personnel are equipped and trained to perform their roles effectively. Provide regular feedback, conduct performance evaluations, and guide employees toward improved performance. Facilitate team discussions for continuous quality improvement and innovation. Customer and Stakeholder Engagement: Interface with customers and facility visitors, showcasing warehouse processes and capabilities. Collaborate with other departments, such as Customer Service, Accounting, and Executives, to ensure seamless operations and customer satisfaction. Facility Management: Oversee facility maintenance, utilities, security, and other miscellaneous facility-related issues. Ensure the warehouse is clean, organized, and maintained to company standards. Continuously assess and optimize the space layout plan to meet operational needs. Knowledge, Skills, & Abilities General Competencies: Strong mechanical aptitude with the ability to effectively resolve technical problems. Proficiency in Microsoft Office Suite (Word and Excel required; Outlook recommended). Excellent oral and written communication skills, with the ability to interact effectively at all levels of the organization. Strong organizational and time management skills. Ability to lead, motivate, and mentor personnel at various levels. Strategic thinking and problem-solving abilities. Leadership and People Development: Proven leadership skills, including team development, change management, and the ability to influence and motivate others. Experience in performance management, providing feedback, coaching, and developing employees. Process Improvement and Critical Thinking: Demonstrated ability to identify process inefficiencies and implement effective solutions. Strong critical thinking skills with the ability to analyze data, draw valid conclusions, and make informed decisions. Communication and Interpersonal Skills: Clear and articulate communication style that fosters open dialogue and teamwork. Ability to build strong relationships, resolve conflicts, and facilitate consensus-building. Required Qualifications Minimum of 10 years’ experience managing warehouses greater than 100,000 square feet. Highly customer-oriented with a strong focus on collaboration across departments. Well-versed in Microsoft Office Suite (Word and Excel necessary; Outlook recommended). Highly skilled in verbal and written communication with customers, vendors, and co-workers. High school degree required; college degree preferred. Bilingual (English/Spanish) preferred, but not required. Work Environment Must be able to lift 50 pounds. Exposure to hot, cold, and outdoor weather conditions. Typical noise level is moderate.