Gift Shop Attendant

Description

Gift Shop Attendant

Position Summary

As a Team Member of the Gift Shop Team, the Gift Shop Clerk is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Gift Shop Clerk is responsible for tending to the needs of Guests and answering any questions they might ask before promptly completing transactions with them.

Position Functions

Essential Functions

• Responsible for greeting, interacting, and monitoring Guests to help the store in loss prevention.
• Responsible for providing fast, friendly, and courteous Guest service.
• Knowledgeable of all store merchandise; use suggestive selling techniques when engaging with Guests.
• Process business transactions, handle cash, process debit/credit cards, and perform returns or exchanges while accurately balancing the cash drawer on a daily basis.
• Accurately note spoilage or damage of any/all items carried in stock.
• Assist in stocking store displays as needed and managing store inventory.
• Maintain cleanliness of the store by folding merchandise, dusting, vacuuming, re-hanging garments, etc.
• Process, check and stock inventory to ensure deliveries are correct and of good quality.
• Make tailored recommendations based on Guest needs.
• Effectively present information in one-on-one and small group situations to Guests, vendors, and Team Members.
• Other duties as assigned.

Skills

• Strong listening and communication skills.
• Problem-solving and critical thinking.
• Must be able to work independently and maintain a high level of performance.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Demonstrates a flock mentality, focused on teamwork and collaboration with others.
• Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
• Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
• Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
• Driven to exceed expectations while remaining accountable and fair.
• Able to include the word “Bawk” at the end of every Guest interaction.

Qualifications

Minimum requirements

• Must be at least 21 years of age.
• 3+ months of related experience and/or training or equivalent combination of education and experience.
• Basic knowledge of inventory management.
• Basic knowledge of POS (Point of Sale).
• Basic math skills.
• Proficient in Windows and Microsoft Office Suite.

Preferred qualifications

• 1+ years in hospitality.

Disclaimer

This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.