Research Specialist Customer Experience - German Speaking (m/f/x)

Research Specialist Customer Experience - German Speaking (m/f/x)
Amalienbadstraße 41b, 76227 Karlsruhe, Germany Full-time Company:
Tipico Technology Services GmbH We are Tipico, Germany's leading
sports betting provider and one of the most dynamic tech companies in
the industry, part of Banijay Gaming - a European champion in sports
betting and online gaming. We approach every challenge like a
Championship match, with a mission to excite the arena and elevate the
betting experience for every customer. Our culture is energetic and
ambitious—we play as a team to win high, leave an impact, and commit
to excellence. Fueled by our passion for the perfect product, we use
the newest tech stack to get better every single day. At Tipico, we
believe in owning our game. Are you ready to step onto the pitch,
bring your best self, and become a champion? Then show us your game
face – because we’re looking for a Research Specialist Customer
Experience - German Speaking (m/f/x) to join the team! Job Description
As a Research Specialist Customer Experience - German Speaking
(m/f/x), you will play a key role in uncovering insights that shape
our customer experience, product decisions, and business strategies.
You will design, execute, and analyze qualitative and quantitative
customer experience research to understand customer behaviors,
motivations, and pain points, and translate data into clear,
actionable recommendations. Working closely with the Customer
Experience, Product, Data, and Marketing teams, you’ll connect
research findings with operational and behavioral data to build a
holistic view of the customer journey and drive measurable
improvements in KPIs. Your playing field: Designing and conducting
customer experience research projects across qualitative and
quantitative methodologies — including surveys, usability tests, and
interviews. Acting as a voice of the customer, ensuring their needs,
challenges, and feedback are represented in strategic and operational
decisions. Analyzing customer feedback and operational data to
identify key drivers of satisfaction, loyalty, and engagement.
Integrating research insights with FullStory to create a 360°
understanding of customer behavior. Developing and presenting clear,
data-driven reports and dashboards to stakeholders, highlighting key
findings, trends, and actionable recommendations. Collaborating with
the Product, CX, and Data teams to prioritize improvements based on
customer impact and business outcomes. Partnering with third-party
research agencies when needed to ensure high-quality project execution
and robust methodologies. Building and maintaining analytical models
that link customer sentiment, product usage, and operational
performance. Qualifications Which skills should you bring to the
pitch: Research Expertise. Strong command of both qualitative
(interviews, focus groups, usability testing) and quantitative (survey
design, statistical analysis, segmentation) methods. Technical Skills.
Proficient with survey and analytics tools (e.g., Qualtrics, Useberry,
FullStory, Excel, Power BI, Domo, or SQL). Experience. 2+ years in
customer research, or UX insights — ideally in iGaming, sports
betting, e-commerce, or other digital product environments. Education.
University degree in Marketing Research, Data Analytics, Psychology,
Business, or a related field. Languages. German is mandatory, along
with excellent written and spoken proficiency in English.
Storytelling. Ability to synthesize complex data into clear narratives
and strategic insights for non-technical stakeholders. Collaboration.
Strong interpersonal skills, with a proven ability to work
cross-functionally and influence decisions. Analytical Modelling.
Experience linking research findings with operational and behavioral
data; comfortable with data visualization, regression, and trend
analysis. Additional Information This is how we score with you:
Established International Group. We have a solid foundation on which
to grow. Personal and Professional Growth. We offer you opportunities
to develop and grow to unlock your potential. Relocation Support. To
make your move to Karlsruhe as smooth as possible. Business Bike
Leasing. We offer a sustainable commuting solution whilst also keeping
you active! Corporate Pension Scheme (betriebliche Altersvorsorge).
Secure your future! Join our corporate pension scheme, where we
provide additional financial support. eGym. We encourage an active
lifestyle, and to support this, we’ve partnered with an online
sports platform that provides access to a variety of clubs and offers
across Germany. Modern offices. Our very own Karlsruhe campus provides
an open-plan space with the latest technology. Events. Sponsored
Charity and Team gatherings; we like to have fun together as one team
and reinforce our connections. Supportive Environment. We believe in
collaboration and working together as a team, but we also give
importance to the uniqueness of each and every one of us. Think a
career at Tipico’s right for you? Apply now and join our winning
team! If you have any questions or comments about this role, our TA
team is happy to help you! Feel free to reach out to us on our social
media channels We look forward to your application!