VIP Host - Old National Centre at Live Nation Worldwide

About The Role

To provide excellent guest service to our VIP guests who have purchased upgraded seating in the venue.

Serve on the VIP Host team in the Music Hall on night of show to maintain constant communication with staff and clients to ensure that guests receive highly personal service and the highest level of standards at all times
Explain the VIP seating program to potential clients in order to upgrade a guests’ experience
Troubleshoot and assist with issues involving program and elevate to management if needed
Serve as a resource of information for VIP clients regarding their experience within the venue(s)
Manage nightlife social media pages
Manage and execute the reservation spreadsheet
Give proper recognition to Season (PSS) seat holders, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage
Give constant observation of VIP seating area and reserved areas to ensure guests are receiving highly personal service at all times and conduct table touches once per night per box
Maintain articulate vocabulary with the ability to adapt and socialize with current audience
Maintain exemplary and professional grooming standards
Required to occasionally work Special Events that are scheduled throughout the venue

Responsible Alcohol Awareness Training Certification or Equivalent
High School Diploma or equivalent
Working knowledge of high end restaurant operations, seating procedures, guest relations, problem solving
Experience in selling to high-end, VIP clients
Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
Ability to diffuse possibly volatile situations with tact and diplomacy
Must have a flexible schedule

Working environment is fast-paced, often loud and stressful
Position requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 25 lbs using proper lifting techniques