Work Opportunities Office Clerk

Work Opportunities Office Clerk

Job Description

The Work Opportunities Support Staff provides clerical support to the Work Opportunities Specialists and American Job Center and/or Baptist Steet reception area. This position provides direct customer service to customers contacting the agency in person, by phone, and via email. The position also provides administrative support through document management, scheduling appointments, and data entry.

Qualifications

Essential Duties and Responsibilities

• Interview and assess program participants to identify obstacles to employment.
• Assist the customer set employment goals and create plans to achieve them.
• Monitor and track participant's engagement i program activities using reports and spreadsheets.
• Link families to resources and supportive services.

Minimum qualifications

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: One year of experience performing clerical duties.

Notes

1. Candidates may substitute 30 credit hours of education at an accredited college or university for one year of the required experience.
2. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.