Care Connector

• The Care Connector is responsible for supporting the daily operations of integrated care management and utilization management program interventions.
• The Care Connector performs in a contact center environment, effectively processing calls from Members, Providers and other areas, internal and external to the company.
• The CC identifies members with Care Gaps/HEDIS related health conditions and assists them in accessing care through Plan benefits and community resources.
• Under the direction of Clinical staff, the Care Connector will provide members with educational materials and carry out strategies to increase health care adherence and reduce barriers to care.

Required

• High School Diploma or GED - Required
• Customer service experience on phone and in-person – Required 1 Years
• Proficient PC skills in a Windows based environment including word processing, spread sheets and working in database programs - Required
• Working knowledge of Plan Benefits and Services - Highly desired
• Proven ability to keep accurate and timely records and documentation according to established processes - Required
• All your information will be kept confidential according to EEO guidelines.