Conversational AI Engineer

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.

Experience and/or Training

• 3–5 years of experience developing or supporting conversational AI, chatbots, or virtual assistant solutions.
• Hands‑on experience building chatbots using NICE Cognigy or comparable virtual agent platforms.
• Strong understanding of conversational design, NLU concepts, intent modeling, and dialog management.
• Experience integrating chatbots with enterprise systems using APIs and web services.
• Experience supporting solutions in a production, enterprise IT environment.

Technology / Equipment

• Experience with chatbot development tools, NLU platforms, and analytics dashboards.
• Familiarity with REST APIs, JSON payloads, and system integrations.
• Experience using ticketing, backlog, and documentation tools (e.g., Jira, Confluence, ServiceNow).

PREFERRED QUALIFICATIONS

The qualifications below are preferred and may be used to distinguish top candidates.

• Bachelor’s degree in a technical or analytical discipline.
• Advanced coursework or training in systems analysis, product management, or customer experience technologies.

Experience and/or Training

• Hands‑on experience with the Cognigy conversational AI platform.
• Experience supporting voice and digital virtual agents, including omnichannel handoff.
• Experience tuning NLU models using real interaction data and transcripts.
• Experience in large‑scale or regulated contact center environments.
• Familiarity with AI‑assisted agent tools and downstream analytics..

Licenses/Certificates preferred

• NICE Cognigy certifications.
• NiCE platform training or certification.
• Agile, SAFe, or product delivery certifications.

Technology / Equipment

• Exposure to advanced NLU, LLM‑based conversational enhancements, or generative AI use cases.
• Experience analyzing bot performance metrics and interaction outcomes.
• Familiarity with security, privacy, and compliance considerations for customer interaction data.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

OUR CULTURAL BELIEFS

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

All your information will be kept confidential according to EEO guidelines.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email hidden].

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