Lead Certified Medical Assistant

PHMC serves as both a direct service provider to individuals, families, and communities across the region and an intermediary agent—managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.
Program:
Health Connection
Component:
Health Services
LOCATION
: 1900 North 9th Street, Suite 104, Philadelphia, PA 19102
FTE Status
-Full-Time
Summary Job Description:
The Lead Bilingual MA will serve as the primary point of contact for communication with the medical assistant staff. They will coordinate the daily activities of the medical assistants under the clinical director's supervision. They will be responsible for ensuring that MA-assigned tasks are completed and communicating concerns to the clinical director. The Lead Medical Assistant will report to the Health Center Administrator.
The Lead MA will be the point person for communicating information to and from the medical assistant staff. They will be responsible for coordinating the daily activities for the medical assistants under the supervision of the clinical director. They will be responsible for ensuring that MA-assigned tasks are completed and communicating concerns to the clinical director. The Lead Medical Assistant will report to the Health Center Administrator.
Age/Patient Populations Served
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Age of Patient Population Served
Pediatric (0 - 19 yrs)
Adult (19 – 64 yrs)
Geriatric (65 yrs & older)
Nonage Specific Task (N/A)
Population
Bariatric Patients: BMI greater than 40, or greater than 35 with weight-related comorbidities
Patient with exceptional communication needs
Patient with developmental delays
Patient at the end of life
Patient under isolation precautions
All Populations
Essential Duties and Responsibilities:
Ensure that the medical assistants work together as a team
Ensure that medical assistants are completing their assigned tasks
Assign tasks to medical assistants under the supervision of the Health Center Administrator
Communicate staff concerns to the Health Center Administrator
Responsible for providing coverage for other sites in all aspects when needed
Responsible for all front Desk Functions in a Primary Care setting
Schedule Appointments
Schedule specialty and ancillary appointments
Answer Phones
Responsible for patient registration data entry
Verify insurance
Daily Batching of encounter forms
Follow up for reports from specialists
Assist Providers and Clinical staff as needed
Assist patients as needed
Review patients' charts and encounter forms for completion
Scan Reports to the EHR
Ensure that prescription refills and voicemails are retrieved daily
Responsible for Patient Flow through the Lab
Triage patients, including Blood Pressure, Weight, Height, pulse, and Temperature
Administer Injections, immunizations,s and Venipuncture according to orders in the EHR.
Extensive medical terminology
Maintain inventory for the lab and order as needed.
Maintain immunization logs and report any discrepancies
Follow up on lab discrepancy reports
Assist with training MA/MRs as needed
Other duties as assigned
PHMC Compliance Responsibilities:
Understands and adheres to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistleblowers and Conflict of Interest Policies.
Keeps abreast of all pertinent federal, state, and PHMC regulations, laws, and policies as they presently exist and as they change or are modified.
Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job.
Comply with Department of Public Health (DPH), The Joint Commission,n and other accreditation and regulatory agencies' standards.
Adhere to all PHMC Policies and Procedures.
Knowledge of and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module.
Job Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills:
Knowledge of billing procedures and Insurance verification
Data Entry
Familiar with Managed Care Plans and Referral Process
Knowledge of ICD-10 codes
Extensive Medical Terminology
Extensive Organization Skills
Must have a pleasant manner
Ability to assist Clinical Staff when required
Ability to manage and complete work assigned by several staff
Must be flexible
EXPERIENCE:
One to two years’ experience in a medical office environment
EDUCATION:
High School Diploma or GED equivalent
Diploma from an accredited medical assistant school
PHMC is an Equal Opportunity and E-Verify Employer.