Doyle - Micro Computer Technician I - 1.0 FTE

Why You Should Work with MMSD! The Madison Metropolitan School District (MMSD) is the second-largest school district in Wisconsin. We have a simple but bold vision — to ensure that every school is a thriving school, that prepares every student to graduate from high school ready for college, career, and community. We welcome applicants who will actively contribute to our ongoing commitment to making MMSD a thriving, welcoming environment for all students, families, and staff. In addition, we have a great compensation package. Visit our benefits page and compensation page for more information. Becoming a Model School District The Madison Metropolitan School District is committed to being anti-racist, culturally responsive, and inclusive. We have a simple but bold vision — to ensure that every school is a thriving school, fostering the growth of every student so they graduate from high school ready for college, career and community. Our strategy is captured in our strategic framework , and centers on three major goals: that all children achieve academically, that our schools are places where children and adults thrive, and that our Black youth excel at school. To achieve this vision, we seek to retain staff in all positions, who are committed to being anti-racist, culturally responsive, and inclusive. Staff who will actively contribute to our ongoing commitment to making MMSD a thriving, welcoming environment for all students, families and staff. We firmly believe in and are here to create a work environment that is challenging and rewarding, while supporting employees in their career path. We strive to provide, encourage, grow, and develop a talented workforce that better supports and represents the diversity of our student population. We know this vision doesn't come to life without dynamic leaders and support staff in every school. About Our District The Madison Metropolitan School District is the second largest school district in Wisconsin. The district serves a beautifully diverse population of more than 25,000 students. More than half are students of color. Almost half come from low income households. Nearly one third are English Language Learners, and more than 100 languages are represented in our schools. Madison schools are committed to making this district a place where every child thrives. Purpose of Position: Under the general supervision of the Tech User Manager or Instructional Tech User Manager, and working with other technical staff, troubleshoot end-user software and hardware problems within a network environment for Windows users of Microsoft Suite applications. Provide on-site assistance for MMSD schools. Work with other technical staff and school computer contacts to determine individual school computer hardware and software maintenance needs. Work includes setup, problem-solving, and operation of computer servers and desktop systems. Essential Duties and Responsibilities: A. Technical Support Hardware Maintenance 45% Troubleshoot routine end-user software and hardware problems within a networked environment and escalate complex issues as appropriate Perform on-site setup, problem-solving, and operation of desktop systems. Replace defective equipment in a timely manner to ensure continued end-user productivity. Perform computer imaging and hardware upgrades to maintain district standards. B. User Support 30% Educate staff on IT best practices and policies, such as secure file sharing and password management. Perform Help Desk duties as scheduled, maintaining clear communication with end-users during equipment failures or system downtime. Coordinate with technicians and instructional staff to ensure consistent support for end-users, aligning troubleshooting efforts with established organizational software standards. C. Administration Systems Documentation 20% Record all work and resolutions accurately in the electronic work order and problem tracking database (Incident IQ). Collaborate with technicians and the Documentation Lead to maintain accurate, up-to-date desktop configurations and system changes for team use. Collaborate with Help Desk and other technical staff to determine school-specific hardware and software maintenance needs and mobilize resources as required. D. Other Duties as Assigned 5% Perform other duties as assigned by executive leadership or their representatives or designees. Attend district and school functions that support MMSD’s strategic framework, initiatives, and core values. Complete any and all district-required training. Build collaborative relationships with business partners.