Pet Parent Experience Associate

<p><strong>Urgent Care + General Practice | No Overnights | Flexible Shifts | Pet Benefits</strong></p>
<p>Sploot Veterinary Care is redefining urgent and primary care for pets, and we’re seeking a full-time Pet Parent Experience Associate to join our team. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families.</p>
<p><strong>What Makes Sploot Different</strong></p>
<p>At Sploot Veterinary Care, we’re committed to delivering high-quality veterinary care - from routine wellness visits to urgent needs - while supporting a healthy, collaborative work environment for our teams. We believe exceptional patient care starts with empowered, well-supported professionals.</p>
<p><strong>What Makes You A Great Fit</strong></p>
<ul>
<li>Veterinary or Animal Care Experience: Prior experience in a veterinary clinic or animal care setting.</li>
<li>Customer Service Excellence: Demonstrated ability to deliver consistently high-quality, client-centered experiences.</li>
</ul>
<p><strong>What You’ll Do</strong></p>
<ul>
<li>Client Support & Coordination: Serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out.</li>
<li>Schedule Management: Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency.</li>
<li>Team Collaboration: Partner closely with veterinarians, technicians, and fellow associates to support high-quality patient care.</li>
<li>Problem-Solving: Maintain composure in fast-paced or high-pressure situations, addressing in-clinic needs with professionalism and sound judgment.</li>
<li>Clear Communication & Guidance: Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit.</li>
<li>This is an onsite position requiring coverage across multiple clinic locations.</li>
<li>Weekend shifts are included as part of the regular schedule.</li>
</ul>
<p><strong>The Perks of the Pack</strong></p>
<ul>
<li>Competitive Compensation: Starting pay of $20–$23 per hour, with opportunities for growth based on performance.</li>
<li>401(k) Retirement Plan: Company match to support your long-term financial goals.</li>
<li>Comprehensive Healthcare: Medical, dental, and vision coverage with a generous employer contribution, plus HSA options.</li>
<li>Paid Time Off: Two weeks of PTO to start, with additional time accrued based on tenure.</li>
<li>Paid Parental Leave: Up to 12 weeks of paid leave for eligible team members.</li>
<li>Pet Care Benefits: Generous discounts and perks for your own pets.</li>
<li>Team Perks: On-shift meals and snacks, team events, and Sploot-branded apparel.</li>
</ul>
<p>At Sploot, we’re building the future of vet med one clinic, one case, and one team member at a time. Join our team and discover how fun, fulfilling, and supportive a veterinary career <em>can</em> be.</p>
<p>Your future looks good from here.</p>
<p><em>According to Colorado state law, our company practices continuous hiring, ensuring equal opportunity employment and ongoing consideration for qualified candidates. We welcome applications year-round and are committed to maintaining a diverse and inclusive workforce.</em></p>
<p>#LI-Onsite</p>