Guest Relations Coordinator ($21.50/hr Monthly Bonus)-Oceana Palms

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

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Competitive Pay

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• Medical/Dental/Vision/401K opportunities
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• Travel discounts
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Credit Union Membership

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Tuition Reimbursement

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Professional Counseling & Family Support

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Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Coordinator Customer Relations, a typical day will include

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• Communicates with preview tour customer via telephone before their scheduled arrival and tour date.
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• You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
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• Provides detailed information about property amenities.
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• Engages customers in conversation regarding their stay, property services, and area attractions/offerings.
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• Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.
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• Addresses customers' service needs in a professional, positive, and timely manner.

Guest Experience and Company Standards

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• Welcome and greet guests and anticipate and address their needs.
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• Interact with colleagues and guests professionally and promptly.
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• Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.
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• Always follow company policies and safety procedures.

To Become a Coordinator Customer Relations

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• Available to work a flexible schedule to include weekends and holidays.
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• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
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• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
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• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.