Supervisor, KYC/AML - Funds

About Citco:
The market leader. The premier provider. The best in the
business. At Citco, we’ve been the front-runner in our field since our
incorporation in 1948 led to the evolution of the asset servicing sector
itself. This pioneering spirit continues to guide us today as we innovate and
expand, push beyond the boundaries of our industry, and shape its future. From
working exclusively with hedge funds to serving all alternatives, corporations
and private clients, our organization has grown immensely across asset classes
and geographies. For us, this progress is a pattern that we’ll only maintain as
we move forward, always prioritizing our performance. So for those who want to
play at the top of their game and be at the vanguard of their space, we say:
Welcome to Citco.
About the Team & Business Line:
Fund Administration is Citco’s core business, and our
alternative asset and accounting service is one of the industry’s most
respected. Our continuous investment in learning and technology solutions means
our people are equipped to deliver a seamless client experience.
Your Role:
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The Global KYC/AML Supervisor should ensure that the Global KYC/AML (Sr) Specialists meet the SLA agreements and adhere to the set policies and procedures for the Global KYC/AML department. The Supervisor provides support and relevant information to the Manager and guidance to the Global KYC/AML team on day-to-day operations. The Supervisor will look for solutions where issues are presented and escalate these to the AM. The Supervisor will provide excellent service and may be required to gather KYC documentation and related activities for the several CFS offices. The role further entails proper handling of difficult cases and special projects.
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You will supervise the work performed by the (Sr) Specialists.
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Proactively co-manage the team’s daily workflow and ensure, in consultation with the AM, adherence to the policies and procedures as outlined
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Ensure at all times that Citco’s standards are complied with
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Remain up-to-date and be well informed about relevant international developments
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May be required to review KYC records; ensure each is completed accurately in line with the due diligence level required
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Make risk based approach decisions on KYC under supervision of (Sr.) Account Manager
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Propose operational improvements on the processes in consultation with the (Sr.) Account Manager
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Maintain an instant overview of complete and incomplete KYC records of investors and monitor the actions taken to complete these KYC records
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Ensure escalation of any cases that have not been completed on a timely basis as well as timely escalation of difficult cases to the (Sr.) Account Manager
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Handle KYC documents in the CFS Document Management System in accordance with the procedures developed
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Monitor investors and their activities for those investors designated as requiring monitoring
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Ensure that all investor relationships are risk rated and reviewed as per established procedure
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Timely follow-up on pending items
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Meet or exceed internal and external quality standards for exceptional customer service
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Assist the (Sr.) Account Manager in preparation and execution of staff development plans
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Participate in projects when required
About You:
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You have a Bachelor’s Degree in Business Administration/Management, Economics and Law (MER), Accounting, Finance or Economics.
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3 years’ experience in Compliance or customer service environment
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Coaching experience
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Excellent MS Office skills
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Knowledge of the financial markets and hedge fund industry
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Solid knowledge of compliance and regulatory issues, including Know Your Customer (KYC) and anti-money laundering (AML) policies
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Proactive attitude to put forth suggestions for constructive improvements in processes
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Strong sense of responsibility
Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.