IT Operations Specialist

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<h3>IT Operations Specialist – Key Responsibilities & Requirements</h3>
<p><strong>Position Overview</strong></p>
<ul>
<li>Act as the primary IT support contact for employees in the Berlin office, ensuring a seamless end-user experience.</li>
<li>Support local and global IT infrastructure, workplace technologies, automation initiatives, and operational processes.</li>
<li>Manage hardware provisioning, SaaS administration, user lifecycle activities, and IT service delivery.</li>
<li>Collaborate with global IT teams to align on policies, processes, tools, and best practices.</li>
<li>Deliver a high-quality, customer-focused IT experience that enables employees to work efficiently and securely.</li>
</ul>
<h3>End User Support</h3>
<ul>
<li>Provide first and second-line IT support for hardware, software, accounts, access, and workplace technology issues.</li>
<li>Support employees throughout onboarding, day-to-day operations, and offboarding.</li>
<li>Troubleshoot MacOS, Windows, mobile devices, SaaS applications, and collaboration tools.</li>
<li>Escalate complex issues while maintaining ownership, communication, and follow-through.</li>
<li>Deliver a responsive, customer-centric support experience with a focus on user satisfaction.</li>
</ul>
<h3>Device Lifecycle Management</h3>
<ul>
<li>Provision, configure, deploy, and recover end-user devices, with a strong focus on Mac environments.</li>
<li>Manage IT asset inventories and maintain accurate lifecycle documentation.</li>
<li>Support device enrollment and management through Jamf, Microsoft Intune, and similar endpoint management platforms.</li>
<li>Coordinate hardware upgrades, replacements, and refresh programmes.</li>
</ul>
<h3>Systems & User Administration</h3>
<ul>
<li>Manage user provisioning and deprovisioning across business applications and SaaS platforms.</li>
<li>Support Identity & Access Management (IAM) processes using Okta, Google Workspace, Microsoft 365, and related technologies.</li>
<li>Maintain and update IT documentation, procedures, and knowledge base articles.</li>
<li>Assist with operational improvements, standardisation projects, and service enhancement initiatives.</li>
</ul>
<h3>Workplace Technology & AV Support</h3>
<ul>
<li>Provide support for meeting room technology and collaboration platforms.</li>
<li>Troubleshoot Google Meet rooms, Logitech conferencing equipment, displays, peripherals, and connectivity issues.</li>
<li>Escalate advanced AV issues to specialist support teams when required.</li>
<li>Support events, meetings, and conference room readiness activities.</li>
</ul>
<h3>Candidate Profile</h3>
<ul>
<li>Proven experience in IT Support, IT Operations, or Service Desk environments.</li>
<li>Strong troubleshooting skills across MacOS, Windows, mobile devices, SaaS applications, and workplace technologies.</li>
<li>Hands-on experience with tools such as Jamf, Intune, Kandji, Okta, Google Workspace, Microsoft 365, Jira, Zendesk, and ServiceNow.</li>
<li>Advanced MacOS administration and end-user support experience.</li>
<li>Excellent communication, customer service, and stakeholder management skills.</li>
<li>Ability to work independently, prioritise workload, and manage multiple tasks in a fast-paced environment.</li>
</ul>
<h3>Preferred Certifications</h3>
<ul>
<li>CompTIA A+</li>
<li>CompTIA ITF+ (IT Fundamentals)</li>
<li>Google IT Support Professional Certificate</li>
<li>Microsoft Certified: Endpoint Administrator Associate</li>
<li>Jamf Certified Associate</li>
<li>Okta Certified Professional</li>
</ul>
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<p><strong>WHO WE ARE:<br></strong>EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.<br><br>We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.</p>
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<p>#INDEMEA</p>