Mid-Level Solutions Analyst

<h1>Mid-Level Solutions Analyst</h1>
<h2>Overview</h2>
<p>Black Canyon Consulting (BCC) is searching for a <strong>Mid-Level Solutions Analyst</strong> to support business process assessment, workflow modernization, and operational improvement initiatives. The Mid-Level Solutions Analyst will work with stakeholders and technical teams to document existing processes, identify opportunities for improvement, and develop modernized workflows that improve efficiency, consistency, and clarity.</p>
<h2>Job Description</h2>
<p>The Mid-Level Solutions Analyst will independently perform structured reviews of business processes, document current-state workflows, identify bottlenecks and redundant activities, and contribute to the development of improved future-state processes.</p>
<p>This position will participate in stakeholder discovery activities, evaluate opportunities for digital tools and automation, develop process documentation and training materials, and support pilot testing and refinement of proposed solutions.</p>
<h2>Required Skills</h2>
<ul>
<li>5+ years of relevant professional experience</li>
<li>Experience conducting business process analysis or process improvement activities</li>
<li>Experience documenting current-state (“as-is”) workflows</li>
<li>Experience contributing to future-state (“to-be”) workflow design</li>
<li>Experience participating in stakeholder interviews, discovery sessions, or workshops</li>
<li>Experience creating process maps and documenting process handoffs</li>
<li>Ability to identify bottlenecks, delays, redundant steps, and other process inefficiencies</li>
<li>Experience developing SOPs, workflow diagrams, templates, or roles and responsibility documentation</li>
<li>Ability to identify opportunities for automation or digital process improvement</li>
<li>Experience supporting pilot testing or implementation activities</li>
<li>Strong analytical, documentation, communication, and organizational skills</li>
<li>Ability to work independently while collaborating with cross-functional teams</li>
<li>Ability to ensure work aligns with applicable policies, internal controls, and regulatory requirements</li>
</ul>
<h2>Desired Skills</h2>
<ul>
<li>Experience supporting federal government or regulated environments</li>
<li>Experience with business process improvement or workflow modernization initiatives</li>
<li>Experience developing user-facing training materials or job aids</li>
<li>Experience evaluating operational performance metrics</li>
<li>Experience supporting workflow automation or digital transformation initiatives</li>
<li>Experience gathering and analyzing stakeholder feedback</li>
<li>Experience supporting change management or solution adoption activities</li>
</ul>
<h2>Job Responsibilities</h2>
<ul>
<li>Conduct structured reviews of current business processes and workflows</li>
<li>Participate in stakeholder discovery sessions and process review meetings</li>
<li>Develop and maintain current-state (“as-is”) process documentation</li>
<li>Map activities, decision points, dependencies, and key handoffs</li>
<li>Identify delays, bottlenecks, redundant steps, and administrative burden</li>
<li>Contribute to development of future-state (“to-be”) workflows</li>
<li>Identify opportunities to simplify activities and improve process consistency</li>
<li>Help clarify roles, responsibilities, and process ownership</li>
<li>Evaluate opportunities for digital tools, automation, or integrated approval mechanisms</li>
<li>Develop SOPs, workflow charts, templates, roles matrices, job aids, and training materials</li>
<li>Support pilot testing of redesigned processes</li>
<li>Gather and analyze process performance data</li>
<li>Measure indicators such as cycle times, error rates, or other operational metrics</li>
<li>Coordinate workflow refinements based on testing results and stakeholder feedback</li>
<li>Support implementation and adoption of approved process improvements</li>
<li>Ensure work complies with applicable policies, internal controls, and federal requirements</li>
</ul>
<h2>Benefits and Salary</h2>
<p>We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.</p>
<p>If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!</p>