IT Support Test Technician (Entry-Level)

About J-Mack Technologies

At J-Mack Technologies, we build software solutions that make a real difference. We support one of the nation's largest government organizations in its mission to care for United States Veterans and their families. Our team develops the tools that help administer critical benefit programs—ensuring those who served are provided services quickly, securely, and with the dignity they deserve.

Our work spans cloud platforms, machine learning, and modern web technologies. When you join J-Mack, you're not just building software—you're helping Veterans access the benefits they've earned.

The Opportunity

As a tester on our team, you’ll assist developers with evaluating software developed for veterans' affairs. You’ll help build a test plan with test cases based on user stories. Using manual processes, you’ll help generate data and execute the test cases to see how the software performs, then document the results and communicate defects to the development team so they can start improving the tool. Team members may have the opportunity to gain skills in automation and development while establishing your software testing experience.

Basic Qualifications

• Experience with test methodologies, QA process, and the software release cycle
• Knowledge of release procedures and software defect tracking
• Knowledge of object-oriented programming concepts
• Ability to apply appropriate test methodologies including writing test plans and test cases
• Prior experience with federal or VA.gov digital services are highly desirable.
• Must be able to pass a US Government Public Trust Security Clearance

Additional Qualifications

• Experience with JIRA
• Experience with Selenium
• Experience in an Agile working environment
• Knowledge of Operating Systems and networking
• Fully remote, full-time role with meaningful mission impact for the Veteran community
• Opportunity to shape standards and practices at the program level
• Medical, Dental & Vision Insurance — J-Mack covers 80% of employee premiums and 50% of dependent premiums
• Basic Life, Short-Term Disability & Long-Term Disability — J-Mack covers 100% of the costs
• 401(k) Safe Harbor Plan with full vesting and 4% company match
• Paid Time Off: 120 hours annually, increasing to 160 hours after 5 years
• 11 Paid Holidays
• Charity Matching: J-Mack matches employee donations up to $250 annually, plus donates a percentage of profits to various charities each year