Merchandising Assistant, Leatherology

Merchandising Assistant, LeatherologyThis is a hybrid position working 3 days a week in our Carrollton, Texas office.

About Leatherology

Founded in 2008, Leatherology’s mission is to elevate the everyday. We passionately believe that great design and quality can be accessibly priced, and we work hard to create beautiful products using the finest materials, designed to be carried for years and personalized for the people who matter. We also believe that the best gifts in life are timeless and personal. That is why you won't typically see our logo on the front of our products. Our goal is to let our customers personalize everything and make it one of a kind, whether for yourself or a loved one.

Leatherology has been featured in numerous national and international publications, including Vogue, The New York Times, Fast Company, Forbes, WWD, and The Dallas Morning News. Our handbags and accessories have been worn by celebrities, including Reese Witherspoon, Serena Williams, Mandy Moore, Mindy Kaling, Lily Collins, Rachel Zoe, Demi Moore, Jonathan Van Ness, and more.

The Merchandising Assistant role is for someone who wants to see how product comes to life, from the plan to the launch to what customers see on site. You'll join our cross-brand Merchandising team with a primary focus on <Leatherology.com>, sitting alongside the people who run both Leatherology and Coverstore and learning the ins and outs of each. The work spans product launches, pricing and digital merchandising support, with a close-up view of the assortment planning and forecasting behind it. You'll also be the bridge to our Customer Care team, making sure they know our products as well as we do.

Duties and responsibilities

Below is a list of the primary job duties and responsibilities for the Merchandising Assistant.

Customer Care Support and Product Expertise

Serve as the primary product expert and the first point of contact for the Customer Care team on all product-related questions
Triage, research, and resolve daily inquiries regarding product information, specifications, fitment, and compatibility; escalate complex issues to Category Managers as needed
Conduct regular product training sessions with the Customer Care department, including dedicated training for all new product launches
Build and maintain internal product knowledge resources (FAQs, fitment guides, spec sheets)
Approve customer reviews weekly; aggregate results and report key findings and opportunities to the team monthly

Item Setup and Product Launches

Input new SKU data and maintain accurate product information from features, specifications, and dimensions
Support product launches by compiling all necessary assets to make sure they successfully go live on all channels
Audit live product pages post-launch to verify accuracy of copy, images, pricing, and specifications across all channels

Pricing and Promotions

Work with merchants and marketing to implement price changes and markdowns for seasonal promotions
Execute price changes and audit pricing live on site after any adjustments are taken for price changes, closeouts, or sales promotions on all channels
Analyze sales performance and inventory standing to select the best products to showcase in emails

Merchandising and Assortment Planning Support

Assist Category Managers with weekly sales analysis, business reports, data compilation, forecasting, and inventory management
Research industry trends to collect and update application data for new products in the market for accurate on-site mapping
Order product samples in a timely manner for testing or photoshoots and maintain sample room organization

Qualifications

Bachelor’s degree in merchandising or related field
1-2 years professional experience in a merchandising-related field preferred
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and other productivity tools
Excellent oral and written communication skills; Proficient in spelling and grammar
Proven critical thinking skills and ability to analyze large datasets
Strong attention to detail, organizational skills and ability to multi-task
Work well individually or in teams
Thrive in a fast-paced environment where deadlines and priorities may change
Self-motivated; willingness to take initiative, take responsibility, and be proactive in tackling projects
Strong service orientation with the ability to explain product details clearly to non-merchandising audiences
Positive attitude with an eagerness to learn

Working conditions

The employee may work a hybrid schedule, reporting to the office at least 3 days per week, and generally adhere to a Monday-Friday, 8:30am to 5:30pm work week. At times the employee might be expected to work outside normal office hours to complete outstanding tasks.

Physical requirements

This job requires the employee to sit, view a computer screen and type for extended periods of time. Must be able to lift up to 25 pounds.