Schedule Management Support (62410)

Description
a {
text-decoration: none;
color: #464feb;
}
tr th, tr td {
border: 1px solid #e6e6e6;
}
tr th {
background-color: #f5f5f5;
}

Schedule Management Support

Client Access & Scheduling Operations

Colorado Springs, CO | Full-Time

At Diversus Health, our mission is to provide exceptional behavioral health care to our community, ensuring every individual, including those in underserved populations, receives the care, support, and compassion they deserve. When you join our team, you become part of an organization committed to improving lives through accessible, person-centered care and a culture of excellence, collaboration, and service.

FLSA Status: NON-EXEMPT – This position is classified as Non-Exempt under the Fair Labor Standards Act and is eligible for overtime pay.

Be the Connection Between Individuals and the Care They Need

Diversus Health is seeking a highly organized, customer-focused professional to join our Schedule Management Support team. This role serves as a critical access point for clients seeking behavioral health services by assisting with appointment scheduling, referrals, transfers, enrollment support, and service navigation.

If you excel in a fast-paced environment, enjoy helping people, and thrive on balancing multiple priorities while delivering exceptional customer service, we encourage you to apply.

What Sets Diversus Health Apart

Meaningful work that directly improves access to behavioral healthcare
Mission-driven organization committed to serving our community
Supportive, team-oriented environment
Opportunities for professional growth and development
Collaborative culture focused on client-centered care
Stable healthcare organization with opportunities for advancement

Core Responsibilities

Assist clients with scheduling, rescheduling, transfers, referrals, and enrollment for services
Navigate clients to appropriate internal and external resources based on their treatment and service needs
Manage high-volume inbound and outbound phone communications
Monitor and maintain compliance reports across multiple service lines
Support operational workflows and identify opportunities for process improvement
Deliver exceptional customer service while serving as a client advocate
Welcome and assist clients, visitors, and community partners both in person and telephonically
Maintain accurate documentation, data entry, and record management
Collaborate effectively with clinical and operational teams
Ensure compliance with organizational policies, regulatory requirements, and confidentiality standards

Qualifications

High School Diploma or equivalent required
Two or more years of customer service experience preferred
Strong computer proficiency, including Microsoft Outlook, Excel, and Word
Excellent data entry and organizational skills
Electronic Health Record (EHR) experience preferred
Strong verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment
Ability to maintain confidentiality and professionalism
Commitment to providing outstanding customer service and client support

Our Benefits Are Designed to Support Your Success

Financial & Retirement Benefits

401(k) with 4% Fully Vested Company Match
Public Service Loan Forgiveness (PSLF) Eligible Employer

Health & Wellness

Comprehensive Medical, Dental & Vision Coverage
Life, AD&D, and Long-Term Disability Coverage
Employee Assistance Program (EAP)

Time Off

Generous PTO
Sick Leave
12 Paid Holidays

Professional Development

Ongoing Training and Development Opportunities
Career Growth Opportunities
Supportive Team Environment

Professional Environment

Work within a dynamic behavioral health organization serving diverse populations
Collaborate with multidisciplinary teams dedicated to improving lives
Play a key role in creating positive first impressions and seamless access to care
Contribute to an organization committed to impact, integrity, teamwork, and innovation

Why Candidates Apply

Meaningful work serving individuals seeking behavioral healthcare
Opportunity to make an immediate impact on the client experience
Fast-paced, engaging environment where no two days are alike
Collaborative culture with supportive leadership and teammates
Excellent benefits and opportunities for career advancement

If you are a customer-service-driven professional who enjoys helping others navigate services and access the care they need, we encourage you to apply.

At Diversus Health, we believe in creating a truly healthy society, where mental and behavioral healthcare work together to improve lives. Join our team and help us make this lofty goal a reality.

Together, we can build a better tomorrow. Ready to make an impact? Apply today

<https://diversushealth.org/mental-health-careers/>

Mobility Clause

This position requires flexibility to work at various Diversus Health locations based on operational and business needs. While a primary work site will be designated, employees may be reassigned temporarily or permanently to alternate sites to ensure adequate coverage, respond to facility needs, or support organizational initiatives. Reasonable notice will be provided whenever possible.
QualificationsKnowledge/Skills/Abilities:

Minimum high school diploma or equivalent experience.

Strong work experience in customer service industry, preferably 2+ years.

Excellent data entry skills

Excellent computer skills, with extensive experience using program within Microsoft Office, to include Word, Outlook and Excel preferred.

Electronic Health Records experience.

Excellent verbal and written communication skills.

Excellent organizational skills.

Ability to maintain sensitive and confidential information.

Strong ability to interact successfully with a variety of individuals.

Strong knowledge of Release of Information process.

Proven work history in a fast-paced environment with competing priorities and the expectation to multi-task.