Central Station Alarm Dispatcher

DescriptionAlarm Monitoring Operator / Central Station Alarm Dispatcher

Full-Time | 24/7 Monitoring Center | On-Site (3rd Shift: 11:00pm-7:30am)

About the Company

Emergency24 is a nationally recognized provider of professional alarm monitoring and emergency response services. With decades of experience supporting customers across the country, we are known for our reliability, long-standing client relationships, and commitment to high-quality service. We offer a stable work environment, strong team culture, paid training, and long-term career opportunities in a critical, life-safety industry.

The Opportunity

Alarm Monitoring Operators (also known as Central Station Alarm Dispatchers) serve as the first point of contact during emergency and non-emergency alarm events. In this role, you respond to alarm activations, communicate with customers and emergency responders, and ensure accurate, timely dispatch of police, fire, or medical services. This is a fast-paced, detail-oriented position where professionalism and calm communication are essential.

What You’ll Do

Respond to alarm activations and follow established procedures to verify events

Handle a high volume of inbound and outbound phone calls

Dispatch alarms to police, fire, or emergency services nationwide

Communicate clearly and professionally during high-pressure situations

Answer customer questions regarding alarm activity and account history

Monitor alarm and video systems using company software

Accurately document all calls and alarm activity

Adhere to assigned schedules, performance standards, and quality guidelines

QualificationsWhat We’re Looking For

Skills & Qualities

Strong customer service skills with professional phone presence

Clear speaking voice, good grammar, and strong listening skills

Calm, focused, and composed under pressure

Detail-oriented with a high level of accuracy

Reliable, punctual, and able to follow structured procedures

Ability to learn, follow instructions, coachable and open to feedback

Comfortable working in a fast-paced, 24/7 environment

Experience

Previous call center, customer service, or dispatch experience highly preferred

No prior alarm monitoring or dispatch experience required — paid training provided

Training & Job Requirements

Paid, in-depth training (approximately 6–8 weeks – full time) Monday-Friday 8:00am-4:30pm

Once training is completed, you will begin working 3rd Shift (11:00pm-7:30am)

High school diploma or GED required

Minimum age requirement (18) eighteen

Must pass required background checks, integrity testing, and confidentiality agreements

Ability to work assigned shifts, including nights, weekends, and holidays

Essential Nature of the Position

This position performs safety-sensitive work within a 24-hour emergency monitoring center. Employees are responsible for receiving, evaluating, and processing emergency alarm signals and coordinating responses involving fire departments, law enforcement, emergency medical services, schools, commercial facilities, residential customers, and other public safety agencies. The position requires continuous attention, sound judgment, rapid decision-making, and uninterrupted performance of essential duties. Errors, delays, or an inability to effectively perform essential job functions may adversely impact emergency response, customer safety, coworkers, or the public.

Physical, Cognitive & Work Requirements

Ability to sit or stand for extended periods while continuously working at a computer workstation.

Ability to speak clearly, listen attentively, and communicate effectively for prolonged periods, including with customers, emergency responders, and public safety agencies.

Ability to accurately read, interpret, and process information displayed on multiple computer screens, including small text, maps, addresses, alarm signals, and other critical information.

Ability to simultaneously operate multiple computer applications, monitors, keyboard, mouse, telephone, headset, and other communication equipment while maintaining speed and accuracy.

Ability to accurately input and document information in real time while actively communicating with callers.

Ability to maintain sustained concentration, alertness, situational awareness, sound judgment, and attention to detail throughout the shift, including during repetitive tasks, high call volume, and rapidly evolving emergency situations.

Ability to multitask, prioritize, and respond quickly, calmly, and accurately to urgent or life-safety events, including fire, burglary, panic, medical emergencies, active shooter events, and other critical incidents.