Customer Experience Associate

Description

We are seeking a friendly, organized, and professional Customer Experience Associate to manage our front desk and deliver excellent service to visitors and callers. This role is essential in creating a positive first impression, supporting smooth office operations, and ensuring clear communication throughout the organization.

Duties & Responsibilities

Greet and assist visitors and callers professionally
Answer and route phone calls efficiently
Manage calendars and shared spaces
Handle incoming and outgoing mail and packages
Maintain an organized and welcoming reception area
Inventory and order office and kitchen supplies
Provide general administrative support as needed

Qualifications

Education & Training

High school diploma or equivalent required
Prior experience in a receptionist, front desk, or customer service role preferred
Training in phone systems, office software, and customer service practices desired

Knowledge, Skills & Experience

Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Professional, courteous, and customer focused demeanor
Proficiency with phone systems, email, calendars, and office software
Ability to handle confidential information with discretion
Adaptability and problem solving skills in a fast paced environment