Clinical Quality Improvement Manager

DescriptionROLE SUMMARY

The Clinical Quality Improvement (CQI) Manager is responsible for leading the organization's clinical quality assurance and improvement program. This position develops, implements, and monitors quality initiatives designed to ensure compliance with federal, state, local, and accreditation standards while improving patient care outcomes, documentation quality, operational effectiveness, and clinical performance. The CQI Manager serves as a key liaison between operations, training, clinical leadership, compliance, and regulatory agencies.

This is a Exempt/Salaried position.

KEY RESPONSIBILITIES

Essential Functions / Primary Responsibilities

Quality Management & Compliance

Develop, implement, and maintain the Clinical Quality Improvement Program.
Monitor compliance with state EMS regulations, ICEMA requirements, Medicare documentation standards, and company clinical protocols.
Oversee quality assurance reviews of patient care reports (PCRs), clinical incidents, and operational performance metrics.
Ensure compliance with accreditation and regulatory standards.
Lead preparation for regulatory inspections, audits, and accreditation reviews.

Clinical Performance Monitoring

Establish and monitor key performance indicators (KPIs) related to patient care and documentation quality.
Analyze clinical trends and identify opportunities for improvement.
Develop corrective action plans and monitor effectiveness.
Conduct root cause analyses for adverse events and significant clinical occurrences.

Leadership & Program Management

Supervise CQI Specialists and other quality personnel.
Provide coaching and guidance to field personnel regarding clinical documentation and protocol compliance.
Collaborate with Operations, Training, Compliance, and Human Resources regarding performance improvement initiatives.
Present quality findings and recommendations to executive leadership.

Education & Process Improvement

Develop educational programs based on quality review findings.
Support remediation and performance improvement initiatives.
Participate in protocol review and revision processes.
Assist with implementation of evidence-based clinical practices.

Data Analytics & Reporting

Generate monthly, quarterly, and annual quality reports.
Monitor clinical outcomes and documentation trends.
Utilize ESO and other reporting systems to identify performance gaps.
Present quality metrics to leadership and clinical committees.

#IND1
QualificationsREQUIRED QUALIFICATIONS

Minimum Qualifications

Education

Associate degree required.
Bachelor's degree in EMS, Nursing, Healthcare Administration, Public Health, or related field preferred.

Experience

Minimum 5 years EMS experience.
Minimum 3 years leadership, CQI, clinical education, or compliance experience.
Experience with EMS quality improvement programs preferred.
Experience with ESO reporting systems preferred.

Licensure/Certification

California Paramedic or Registered Nurse preferred.
Current CPR certification.
Valid driver's license.

Knowledge, Skills, and Abilities

Knowledge of California EMS regulations and ICEMA requirements.
Strong analytical and data interpretation skills.
Excellent written and verbal communication skills.
Ability to manage multiple projects simultaneously.
Advanced proficiency with Microsoft Office and reporting software.

PHYSICAL REQUIREMENTS

The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

The employee frequently:

Ability to sit or stand for extended periods.
Ability to utilize computers and multiple monitors for prolonged periods.
Ability to review electronic patient care records and reporting systems for extended periods.
Ability to occasionally travel between operational locations.
Ability to perform all essential functions of the position with or without reasonable accommodation.

CORE COMPETENCIES

Strategic Leadership

Provides leadership and direction for the organization's Clinical Quality Improvement Program while aligning quality initiatives with organizational goals, regulatory requirements, and patient care objectives.

Quality Improvement Expertise

Demonstrates advanced knowledge of quality assurance methodologies, performance improvement processes, accreditation standards, and healthcare quality management principles.

Regulatory and Accreditation Knowledge

Maintains expertise in California EMS regulations, ICEMA requirements, accreditation standards, Medicare compliance, and applicable federal, state, and local regulations.

Data Analytics and Decision Making

Utilizes quantitative and qualitative data to evaluate performance, identify trends, measure outcomes, and support strategic decision-making.

Change Management

Leads quality improvement initiatives and facilitates organizational change by gaining stakeholder engagement, building consensus, and promoting accountability.

Leadership and Team Development

Provides coaching, mentoring, and performance management to CQI personnel while fostering a culture of accountability, collaboration, and continuous improvement.

Investigation and Root Cause Analysis

Leads investigations of significant clinical events, compliance concerns, and quality issues while ensuring objective, fact-based analysis and resolution.

Communication and Influence

Effectively communicates complex clinical and regulatory information to field personnel, physicians, operational leaders, executive leadership, regulatory agencies, and external stakeholders.

Collaboration and Relationship Building

Develops effective working relationships with Medical Directors, Operations Leadership, Clinical Education, Compliance, Human Resources, Billing, Regulatory Agencies, and Executive Leadership.

Organizational Effectiveness