BPO - Client Technology Associate (Hybrid Setup)

You’re fluent in two languages: advanced technical diagnostics… and plain English that executives actually understand.
Unity Communications is looking for a Client Technology Associate who can live in both worlds: fluent in tech, but able to explain it without sounding like you swallowed a user manual. You’re the bridge between engineers and executives. The translator. The one who can turn “multi-layered infrastructure vulnerability exposure” into “Here’s what’s happening, and here’s how we fix it.”
Ready to be the Sherlock of the team? Apply today!
How You Spend Your Eight Hours
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Support Client Technology Managers (CTMs) and Enterprise Service Delivery Managers (ESDMs) on assigned enterprise accounts
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Join client meetings and calls to provide technical insight and follow-up support
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Help manage the day-to-day technical and business relationship with large and national clients
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Perform infrastructure and cybersecurity reviews to identify risks and improvement areas
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Conduct deep dives and gap analyses to uncover technical issues and service opportunities
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Analyze financial processes, data, and documentation to identify discrepancies, risks, and improvement opportunities
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Support invoice finance, invoice analysis, reconciliation, and validation activities as needed
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Assist with Accounts Receivable (AR) and Accounts Payable (AP) processes and related financial inquiries
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Review and validate financial and invoice-related data for accuracy, completeness, and proper documentation
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Conduct financial data analysis and translate findings into clear, actionable insights
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Support finance-related projects, process improvements, and finance project management activities
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Manage finance-related tickets, cases, requests, and follow-ups to ensure timely resolution
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Translate technical and financial findings into clear, business-friendly language
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Analyze recurring incidents, financial discrepancies, and operational issues and recommend preventative solutions
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Coordinate with vendors (ISPs, software, hardware, and finance-related providers) as needed
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Assist with scoping calls alongside Account Management and Solution Engineering
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Document findings, recommendations, financial analyses, and action items clearly
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Provide administrative and operational support related to finance processes, including Finance Virtual Assistant (Finance VA) functions when needed
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Continuously grow your technical, financial, and business knowledge
What You Must Possess
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Strong understanding of IT infrastructure (servers, networking, cloud, endpoints)
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Working knowledge of cybersecurity best practices
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Tier 2 support experience or strong troubleshooting background
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Familiarity with Microsoft technologies (Windows Server, Active Directory, Microsoft 365, Azure preferred)
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Strong finance operations experience, including invoice processing, validation, analysis, and reconciliation
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Hands-on experience with Accounts Receivable (AR) and/or Accounts Payable (AP)
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Experience with financial data analysis and financial reporting
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Understanding of invoice finance and finance-related business processes
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Experience supporting finance projects or performing finance project management
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Experience handling finance-related tickets, cases, requests, or issue resolution
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Experience providing Finance Virtual Assistant (Finance VA) or finance administrative support
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Ability to assess technical and financial environments and identify gaps
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Experience with deep-dive analysis, gap analysis, impact assessment, and root cause identification
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Strong problem-solving and analytical thinking
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Ability to analyze financial information, identify discrepancies, and determine appropriate resolutions
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Ability to explain technical and financial issues and their business impact clearly
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Willingness to work in complex enterprise environments
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Confidence and professionalism, especially during customer calls
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Strong written and verbal communication skills
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Ability to simplify complex technical and financial concepts
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Strong time management and organizational skills
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Service-oriented mindset with strong ownership
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Eagerness to learn and grow into a strategic, client-facing role
What You Shall Receive
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HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
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VL/SL credits upon regularization
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Friendly and supportive work culture
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13th-month pay and other Philippine-government-mandated benefits
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Non-taxable allowances
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Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more
What You Should Consider
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Full-time position
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Monday to Friday, night shift
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Hybrid work setup with on-site training
Why Join Our Company
You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.