Service Technician (Youngnam)

• To operate service client’s equipment in accordance with project and service agreements as a resident technician.
• To identify and feedback opportunities for improvement in the manufacture or performance of systems and products.
• To ensure all safety standards are including Dematic employees, contractors, and customers alike.

What we offer

Key challenges/specific functions

• Use hazard identification tools and systems to ensure safe work practices are used and work areas and customer sites are hazard free.
• Resolve within a reasonable time any equipment faults and ensure quality of output.
• Involvement in continual improvement activities.
• Ensure compliance of all health & safety legislation.
• Ensure all paperwork is completed and submitted on time and correct.
• Carry out on-site preventative maintenance, service actions and other routine tasks according to customer requests and contract obligations.
• Escalate issues in a timely manner.
• Ensure high standard of service, skill, ability with current products.
• Ensure Operations are informed of any improvements.
• Develop and maintain effective on-going relationships with customer.
• Report on designed/installed equipment, which is not performing to the design specifications.
• Manage allocated assets including spare parts, computers and tools.
• Recognize and report sales opportunities for Customer Service and all other divisions of Dematic.
• Represent the company in a professional manner at all times.
• Ensure customer satisfaction on all assignments undertaken

Knowledge/experience

• Communication in English (written & spoken).
• Background or experience in mechanical or electrical or mechatronics or factory automation or PLC. (All “or”).
• Understanding of OH&S requirements.
• Ability to interact and liaise with all team members.
• Customer focus and relationship .
• Ability to operate alone or as part of a team.
• Ability to Analyse.
• Ability to work without supervision.

Tasks and Qualifications

• Take care of your own health and safety as well as that of others including the

implementation of risk control measures to prevent injuries or illnesses.

• Prevent pollution to the environment.
• Co-operate with Dematic policies, procedures and instructions including timely

reporting of hazards, incidents and injuries via Dematic’s reporting process.

• Other responsibilities as outlined in WHS&E system documentation.
• Comply with relevant statutory and legal requirements as required.
• Commit to and cooperate with Dematic’s quality management systems and

processes.