Senior Technician, Telecommunication - (26-IT-601003-088)

Who We Are & What We Do

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

Role Description

The Senior Technician, Telecommunication is responsible for assisting in the overall management, operational guidance, installation, maintenance and troubleshooting of telecommunications systems and equipment and services provided for DC Water. The incumbent will also be expected to ensure compliance with regulatory standards and provide expert guidance on telecommunications technologies. diagnose and resolve complex problems and billing issues with cellular phones and pagers, the Senior Technician acts as a key point of contact for technical issues, which will require maintaining an exceptionally high level of customer service for internal and external customers.

Essential Duties & Responsibilities

• Maintains DC Water communications systems (voice/data). Monitors and analyzes voice operation and performance using established test procedures, documents and evaluates problems and/or malfunctions, diagnoses sources of problems, implements corrective action with appropriate agency, prioritizes problems and monitors repair actions.
• Participate in project planning and execution for new installations or upgrades of telecommunication systems.
• Collaborate with engineers and project managers to align technical requirements with project goals.
• Conduct regular inspections and preventive maintenance on telecommunication systems and equipment.

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• Develops and modifies user technical training materials. Trains users in proper use of equipment and system operation.

• Maintain accurate records of installation processes, maintenance activities, and repair logs.
• Prepare detailed reports on system performances, including metrics and compliance with service level agreements (SLAs).
• Coordinates the radio dispatching functionality between the Blue Plain facility and remote sites, as well as inventory and provide maintenance for specialized equipment.
• Creates, modifies and maintains Information Technology Telecommunication’s internal and external policies and procedures, forms and documents.
• Operates Authority vehicles as an essential function of the position. Maintains vehicles and/or equipment in a clean and orderly manner. Reports any operating deficiencies to the appropriate Authority personnel.
• Performs other duties and projects as assigned at the discretion of the Telecommunication manager.

Supervisory Responsibilities: N/A

Key Working Relationships: Interacts with employees/contractors throughout DC Water.

Skills & Qualifications

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

Required Skills & Qualifications

Required Experience

A minimum of five (5) years of telecommunication (voice and data) experience

Minimum Education Requirements

High School Diploma or General Educational Development (GED) certificate or an equivalent combination of education and experience consisting of an Associate’s degree in Telecommunications, Business, or a related field and three (3) years of telecommunication (voice and data) experience

Required Skills

Knowledge of Cisco, LAN and WAN environment for fiber optics connectivity

Strong Knowledge of telephony systems, data networking and telecommunications regulations, transition process, including planning the floor plan design, cabling infrastructure design, service testing, service acceptance and follow-up

Ability to use telecommunication field testing equipment voltmeter, Fluke LAN and WAN diagnostic tool, OTDR fiber optic tester, etc.

Use of a personal computer and applicable software

Time Management

• Excellent, verbal, written and communications skills
• Strong understanding knowledge of Microsoft Teams Admin
• Organizational and Leadership skills

Required Licenses & Certifications

Motor Vehicle Operating License

Required Languages

English

Physical Requirements

Subject to indoor and/or outdoors environmental conditions that include exposure to extreme cold and/or hot temperatures

Subject to noise, vibration, and to hazards from a variety of physical conditions

Subject to atmospheric conditions that affect the respiratory system or skin such as fumes, odors, dusts, mists, gases or poor ventilation, or to exposure to oils or other cutting fluids

Ability to lift 50 pounds

Preferred Skills & Qualifications

Preferred Experience

Minimum of 5 years of experience in telecommunications installation and maintenance.

Preferred Education Requirements

N/A

Preferred Skills

• Microsoft Teams, proficiency in troubleshooting networking issues and familiarity with fiber optic diagnostic tools. Strong knowledge of telephony systems.
• Demonstrated project management experience.

Preferred Licenses & Certifications

Voice/Data Telecommunication certificate

Genesys Cloud, Audio Codes

*The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

Your Experience at DC Water

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life’s most precious resource in the nation’s capital.

• Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.
• Connect to a strong culture. Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and wellbeing.
• Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees’ individuality and unique contributions.
• Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

• We are proud to be an EEO/AA employer M/F/D/V.
• We maintain a drug-free workplace and perform pre-employment substance abuse testing
• The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities.”
• If a reasonable accommodation is needed to participate in the job application or interview process, to
• perform essential job functions, and/or to receive other benefits and privileges of employment, please
• email [email hidden].