Health Insurance Sales Operations Analyst

Join Gusto as a Senior Sales Operations Analyst supporting our Health Insurance Sales team. In this role, you will build insights and AI-powered solutions to drive sales performance and efficiency. You will work closely with sales leadership and cross-functional teams to design and implement processes, tools, and workflows that enhance productivity and effectiveness. This is an opportunity to shape the foundation of a fast-growing, high-impact part of Gusto's business.

• Construire, automatiser et maintenir des rapports et des tableaux de bord qui suivent la performance des ventes, les métriques de l'entonnoir, la santé du pipeline, les SLA et la productivité des représentants.
• Identifier et prototyper des outils d'IA et d'automatisation qui éliminent les frictions manuelles du processus de vente.
• Examiner les flux de travail et la performance des représentants pour identifier les goulets d'étranglement ; recommander et mettre en œuvre des changements de processus et d'automatisation qui améliorent la conversion, l'efficacité et l'expérience des représentants.

• Exceptionally organized and detail-oriented, you manage multiple projects and recurring workflows while protecting data quality and operational reliability
• Comfort evaluating AI and automation tools and prototyping simple workflows to improve productivity
• Strong Salesforce proficiency; you can spot data issues, audit pipeline problems, manage account ownership and routing, and build reports and dashboards that reps and leaders actually use
• A first-principles problem solver who breaks down ambiguous issues, tests hypotheses, and builds structured solutions
• Hands-on experience with forecasting, pipeline management, and territory or quota planning on a recurring cadence; for example, a weekly forecast feeding monthly reviews and QBRs
• 5+ years in Sales Ops, RevOps, or a similar analytical GTM role; ideally in a fast-paced SaaS or fintech environment
• A strong partner to sales, with a track record supporting teams that have competing, fast-changing priorities
• Excellent written and verbal communication; you simplify complex information and create alignment from frontline reps to senior directors
• Analytical depth across Salesforce reports and dashboards, SQL, Tableau or Looker, and Excel/Google Sheets
• Experience in payroll, HR tech, or SMB SaaS go-to-market motions
• Experience supporting a regulated or compliance-driven sales segment such as health insurance or benefits
• A track record of building cross-functional relationships across Sales, BizTech, and Analytics
• Experience building systems to support new or evolving sales motions, with comfort in fast iteration and testing in live sales environments
• Experience designing or implementing automations, AI workflows, or similar tooling