Rep - Call Center Full Time

Join our team as a Call Center Representative! In this full-time position, you will enhance the guest experience by providing exceptional service, answering incoming calls, responding to inquiries, processing reservations, and assisting guests with their requests. You will also handle complaints, post charges to guest folios, and ensure adherence to department and property policies. Strong communication skills, a professional demeanor, and the ability to work in a fast-paced environment are essential.

• Enhances the guest experience by providing exceptional service and responding to inquiries.
• Ensures calls are answered promptly and in accordance with department standards, and processes reservations.
• Assists guests in fulfilling their requests, resolving complaints, and ensuring accuracy in billing.